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"The desk was friendly and accommodating. Unfortunately, the room needed repairs, and the toilet had a broken handle"

"All good except internet was out for 2 days making work difficult to complete during stay."

"We spent 4 nights here. The rooms were ok but a little noisy at times. What we really didn’t like was the lack of hot water. I was able to get it hot enough in the shower to take a shower, but the water in the sink was usually luke warm. We liked the pancakes in the breakfast room but the eggs were always cold. My friend and I like hot chocolate and we brought our own but the hot water was always lukewarm unless you also microwaved it. My biggest concern was trying to get staff when you...

"Room was clean but the tub looks dirty because it’s just worn out. Staff was wonderful."

"It was an excellent place to stay.."

"Their Wi-Fi sucks. I was never able to connect. Their bath towels are small and thin.Need three to be completely dry but only had two."

"The room was ok the bed was comfortable the bathroom floor had hair from mopping looked like, the air worked, there no wifi or TV going at the time of stay also no breakfast as well i paid 70 bucks I think you get what you pay for the place has room for potential."

"Good bargain for the money. Clean,. Good beds"

"Great location. Room was fairly clean Bed not very comfortable. Building a little worn diwn"

"Great staff!"

"Awesome staff and breakfast"

"Excellent"

"Staff was wonderful and helpful and sweet the continental breakfasts were very good inflatable very clean very nice and presentable location is excellent but hopefully you do not get room 215 because the windows were nasty you couldn’t even look out because it looked like a horror house 😱we didn’t request a different room because because we’re 2 older ladies we didn’t want to pack and unpack again — So we kept the window fabric screen always down so we didn’t have to look at half of the...

"Our stay was very short, but very comfortable. They let us know ahead the pool was closed and some construction going on, but we did not see or hear evidence of that on first floor. It was a nice surprise to be placed on first floor and near an exit. Breakfast was good, as expected. We’d definitely stay again."

"Our go to place in Helena."

"Shower didn't drain on Wed and was told maintenance wouldn't be in til Friday? They did agree to deal with after understanding seriousness."

"The smoke alarm was malfunctioning in our room and woke us up numerous times. We were on a 33 hr road trip and we're trying to get 6 hrs of sleep, we got absolutely none. There was no maintenance staff available to fix it. We were offered a refund upon checking out and still have not received it. Staff admitted it was supposed to have been fixed that day but repair person didn't show. Why would you put guests into that room then?"

"My cabin was well maintained clean and comfortable. Lots of services nearby."

"Property is beautiful, the Victorian clutter was a bit overwhelming. Innkeeper was friendly but service was chaotic."

"My family has stayed in this hotel every time we come to Helena. The staff are amazing. The location is great for food and shopping. The rooms are fairly large. And the amenities (pool, fitness room, laundry facilities) are better than most every other hotel I’ve stayed in across the nation."