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"The bathroom was in a poor start of repair. The side bath panel was water damaged and obviously been treated and then left Showing further damage and falling apart. The bathroom mirror required changing with various black marks across it. The thermostatic controls were really stiff and couldn’t be fully used for both hot and cold. The markings for hot and cold faded and difficult to establish which way to turn. The bath had various stains around the plug hole and bath and certainly...

"Staff are very helpful and create a pleasant friendly environment, good standards of cleanliness throughout. Lovely big breakfast served by staff member attentive to customer needs."

"Lovely place to stay and hot breakfast was delicious"

"This hotel is very well situated, the parking is a bonus and the views from the restaurant are stunning. The food was well cooked and the waiting staff were very friendly and helpful. We appreciated the age of the building and the reason why there was no lift but we struggled somewhat to lug two suitcases up to the top floor as our room was in the converted attic. The view from the room was great and the room itself was spacious, it could have benefited from a fridge and some of the roller...

"The house was spacious and cosy. Plenty of outdoor space for the children to play. Plenty of games to play, lots of butterflies and bees and swings in the trees. Shame the ponds were dried up because of the heat but the areas are lovely. An amazing holiday for our family. Thank you."

"We loved our stay at the Bell. Very comfortable and friendly with great facilities."

"Great family room with separate bunk beds for the children. Brilliant breakfast and canapes and staff were great. Only downside was the hot water wasnt working very well so had coldish showers."

"Lovely venue"

"Room was shabby, furniture scratched and well-worn. Bathroom icy cold. However, on bringing these points to the attention of the staff, a heater was delivered - thank you. Obviously there was no quick solution to the shabbiness of the room (suite 2 Manor House). Some of the food was poor, but again on raising this, staff dealt with it. On balance, we feel the staff did what they could to manage our concerns."

"Great location, comfortable room and really nice breakfast"

"My favourite East Anglian hotel - recently refurbished, just as friendly and welcoming. As usual there were all sorts here, it's a proper 'local' - good food, good beer, good cheer! Lots of interesting opinions - all topical issues covered and easily overheard. The bar has two tellies now, and I enjoyed watching the end of an ODI (Sri Lanka won), and then some Happy Valley with mein hosts. I thoroughly recommend anyone to stay here (as long as you can do stairs), it's reasonably priced, the...

"Used the spa - staff in spa were lovely. Though two masseuses. both my partner and I booked the same treatment. We had completely different experiences. Both half hour one finished after 20 mins and one was full half hour. Lunch with the spa - the spa man who was lovely had to serve it. The restaurant staff refused to do anything. Didn’t clear plates nothing. 4 tables in there and 5 staff stood behind the bar talking ignoring my presence for a few minutes, I left and returned and when I asked...

"Accessible room. We love the spacious room with a fridge (so useful for some medication). The room was clean and stocked with basic tea, coffee and milk. The bed is a double. We would prefer a king-size but there would be less space around the bed. The mattress was very soft and not supportive. It was awkward, as people with reduced mobility, to sit on the side of the bed...my partner slid off. Also the bedside tables are tiny. More space is needed for medical equipment used at night plus a...

"Stayed many times over the 3 years my son has been at UEA. Normally very good. Unfortunately the most recent was a little disappointing mostly due to the room I was allocated. I booked an executive single based on a previous stay in one of these rooms however the nicer rooms are actually only the doubles. It isn’t made very clear that an executive single purely means a slightly bigger bed. There’s nothing really executive about them (or room 15 anyway) whatsoever. In fact the room looks...

"Top hotel we have been to 5 start service on a daily basis. The spa was great and all the staff were helpful for all our needs. Would highly recommend and will be returning very soon"

"The staff were friendly and helpful without being effusive. The room was clean and spacious although there was a distinct lack of power plugs in useful places. Breakfast was good and served promptly, as was dinner. The menu was more limited than in other places but the quality was excellent. The ambience and furnishings in the building were interesting."