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"We stayed for two nights after booking what was advertised as a four‑star relaxing luxury spa hotel with spectacular views. Unfortunately, our experience fell far short of those expectations. On arrival, the hotel was clearly under renovation, with builders present and brick dust throughout parts of the property. The hotel is also located directly on a very busy main road, which significantly impacts the sense of peace and relaxation. While the reception and restaurant areas appear to have been recently refreshed, the remainder of the hotel feels tired and run down. We paid extra for a suite advertised with lake views; however, these views are only visible if standing up. When seated, the view is completely blocked by the wooden balcony. The balcony furniture was broken and unusable, and there were cobwebs above the bed that gave the room a neglected feel. The bathroom was extremely small, to the point that toiletries had to be stored in the bedroom, and there were visible holes and marks on the walls. Noise was another issue, with very thin walls and constant traffic noise from the road. The outdoor areas were unusable due to overgrown weeds and stored building materials, and there was no dock as shown in the hotel photos. The outdoor spa was closed due to the building works, and although indoor spa facilities were offered instead, guests had to walk through the hotel in swimwear as the changing rooms were also closed. The robes provided did not fit properly (I am a UK"

"Great food, lovely staff and great place and location to stay,"

"Beautiful. Elegant. Imposing. The hotel is a stunning place to stay. We got an upgrade room overlooking the lake. Fantastic location in Bowness-on-Windermere and a hot buffet breakfast overlooking the lake in the morning."

"This is our second visit to this hotel. It is well placed for wandering around the area and boat trips. The bedroom was spotless and bed comfy. All staff friendly and attentive. Breakfast was fresh and tasty with plenty of choice "

"Beautiful property with excellent staff who really make an effort to care for their guests. Will definitely return."

"From the minute we pulled up to the hotel we knew we’d picked the right one out of the abundance in Windermere and the best bit, it was cheeper. The staff couldn’t do enough to help and make your stay easier, even after checkout. The hotel was modern and subtle and perfectly presented and the views, while relaxing in one of the several lounge areas inside and out, were outstanding. The breakfast !! Unreal. We will be staying again and I recommend you do too."

"Staff went above and beyond especially considering I’d arrived a day early ! The manager and reception staff went out of their way to resolve the situation. Restaurant excellent, would recommend."

"Perfect location Very helpful staff Room excellent for my husband plenty of grab rails in bathroom We will be returning very soon Highly recommend "