"Was so pleasantly surprised by the room and friendly staff. This is really the only hotel in this tiny town and it was a “staycation” to come see a concert in the park. It’s been a very long time that hotel staff both mentioned and recognized my VIP Expedia status. The young man who checked us in was clearly trained well and provided GREAT customer service. We were given a bottle of wine as VIP member and the room we were given was great! Liked our stay and will be back. Not sure why the hotel...
"Very clean hotel, convenient as it’s downtown but very pricey. 25. Complimentary Snacks in lobby. Valet parking only which was annoying given the price we paid for the room. Rooms are small but comfortable. Had hairdryer, iron, closet space. Overal, I was most impressed with the bed (firm) and the pillows. A bad bed and pillows will ruin the sleep. Didn’t have that problem here. Will stay again if back in Eugene. Had t been to Eugene in over 30 years and can’t believe how congested and built up...
"Bryan and the front desk was exceptionally helpful. I just had surgery and he was extremely helpful in getting a room for me and the housekeeping folks were quick to make a room ready. Many thanks to all who helped. In a world where awful customer service has become the norm, I am grateful that your staff assisted me much more than I expected. "
"It was close to lots of restaurants, staff friendly but a little unprofessional. Lots to do and walkable around hotel. Good price and close airport. "
