"I made the appointment at the Baymont because I had a medical appointment near that location at 6:00 am on October 3. Unfortunately, when I booked the appointment, I meant to book it for Thursday night, October 2 and check out on the morning of October 3. But because Hotels.com books +or - 1 day of the day you request, the reservation was booked for check-in on October 3 instead of October 2. Unfortunately, I didn't look at my confirmation closely enough to see the check-in date. When I arrived at the hotel, the clerk saw that my reservation was actually for October 3. She was very courteous and helpful, and cancelled that reservation and gave us another room for Thursday night, the night I actually needed. I realize the reservation was non-refundable ... and I did not purchase the insurance because I intended to keep that reservation that I had intended to book. And it was my error in not reading the reply from Motels.com confirming my reservation. However, if it would be possible, I would appreciate a refund that was charged to my credit card on 10/03/25."
