2/10 แย่มาก
Xiuzhen
เดินทางกับครอบครัว
15 ธ.ค. 2025
I had already paid the fee, and they had accepted my payment. Within just ten minutes, my friend arrived with their child, but the staff prevented the child from coming up due to safety concerns, which we understood. As parents, we also wanted to be cautious and not easily leave our child with others. After discussing it, we decided to book an additional room in accordance with their policies. The new room had a king-size bed and a sofa bed, accommodating three people, but we decided to only stay with two of us in the original room, as we had initially booked for five. However, they refused to refund the extra amount we had paid for that additional person. The next day, the manager’s attitude was extremely poor, and they implied that I was being dishonest, which was not the case. They claimed to have seen something on surveillance, but in reality, it was just two of us staying in the room. I have evidence to support this.
I would appreciate your help in organizing this information for a formal complaint. I plan to address this on Yelp and their website, pointing out that their business practices are inappropriate. I am also concerned about privacy and surveillance, as they never informed us that we were being monitored, which is a violation of our privacy and safety.
Xiuzhen
เข้าพัก 1 คืน, ธันวาคม 2025
