Property is under new management the staff is amazing! No bells and whistles here and several issues to overcome I have hope for this Hotel. Great bar!
The history is unique, but substandard decor.. definitely outdated. I will say that the staff was accommodating and prompt.. considering the surroundings, that was a plus!
I ended up checking out of the property right away and finding another hotel
เข้าพัก 1 คืน, ธันวาคม 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Robert
15 พ.ย. 2023
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I hate to give this property a poor review as the staff was friendly and the hotel has an amazing history, but I wouldn't want a family to check in thinking this was a normal hotel. It is a hotel in transition. The listing on Expedia is completely incorrect, it isn't a Ramada or a Wyndham and there is no free breakfast. It is a hotel with a great history that is going through something.
The hotel was closed by the department of health prior to our arrival. The hotel never notified us of the closure. and they would not answer the phones after the closure.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Deborah
1 ม.ค. 2024
We had to change rooms because the first one looked as though it had been stripped and never remodeled. Second room was better but not great.
เข้าพัก 1 คืน, ธันวาคม 2023
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Kellie
30 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The staff was nice.
The place is old so it looks old and smells old. It wasn’t dirty, just old. The beds were comfortable enough. They could use new pillows. The worst was the Main Street to the place is under construction so it was hard to figure out how to get in.
The elevators are a little scary,but, again the place is old.
Booked room and managment failed to contact us to inform us that the buidling had been condemned.
เข้าพัก 1 คืน, มีนาคม 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Amber
26 พ.ย. 2023
Room not booked through Expedia and had to spend lots of time to rebook and have to cancel now. Rooms not to expectation that i originally booked and one room not cleaned.
The property had been condemned by the city one week before my reservation. Gas leaks, plumbing burst, black mold. Two people at the desk explained this to me. I texted with an Expedia employee to make sure I wouldn’t have any charges for a place that was condemned. I should have been notified.
Do not stay at this hotel! Curtains were falling off of the windows, bathroom lights flickering/not working, charged my credit card again even though I had already paid through Travelocity. Said I should contact Travelocity for a refund. Overall property was creepy, outdated and parking garage/property felt unsafe. Called as soon as I got to my room to cancel and was still charged!
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Roger
29 ต.ค. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
In bad shape. Needs work. We had a refrigerator that didn’t work. Ice machine broken. No soap. I hope someone fixes it up. Could be nice.
There was no security cameras in the garage and entryway into the back hallway to the rooms. The garage was also extremely broken up and rough to drive through. The room did not seem clean and the bathroom floor was dirty. There was no lock on the bedroom window and no lights or lamps in the bedroom
เข้าพัก 1 คืน, มีนาคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Donald
5 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Concert weekend
TV didn't work. Reported it on the first day of stay. Still wasn't resolved when I checked out. Couldn't find any way of controlling the temp. Mgt was unwilling or on able to adjust bill. Was able to speak with mgt the night before I checked out. He was in the bar. They did have a really good quality tp though. Really close to Wes Banco Arena
Do not book through Expedia! The hotel WILL NOT have your reservation if you do. This is what we ran into. You have to book it directly through the hotel. Expedia also has a false description of the property. They do not have a casino, or pool, or breakfast. The room had no heat, tv didn't work and the phone didn't work. The room was large, old but clean. The city is doing major constiction on the streets in front of the hotel so many roads are closed and almost all the businesses are closed as well.
เข้าพัก 3 คืน, ตุลาคม 2023
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Linda
5 ก.พ. 2024
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Room keys/cards didn't work. TV didn't work. Took forever for someone to come and fix it. We had to go and ask 5 times for someone to finally come.
First it is advertised as Ramada by Windham. It is not. The room was disgusting, and I am not a picky person. There were no drawers in the dresser, there was a bug in the bed, there was a pill on the floor along with other garbage, the sheets were dirty(Seriously not clean and wrinkled from the previous guests), no towels in the bath room. I am not making this up. We could not stay there and there were others at the front desk with similar stories. The front desk clerk was appologetic.