The lady that checked us in was wonderful Friendly and helpful and quick checkin. She gave us the New Zealand traditional milk gift and explained it. Great experience.
We enjoyed our stay. The staff were welcoming and friendly and the unit was clean, tidy, and comfortable. We did have a disturbed night one night with people talking outside till after 11:30. It would also be good to have information in the unit about local places to eat, things to do, and information such as checkout time, use of laundry, etc.
We had a short stay at Alton Lodge over the weekend - a family group using two studio rooms and a larger family room - and were delightfully surprised at the standard of the Lodge, given it's one of Whakatane's cheapest.
The atmosphere is lovely and this aged motel has been lifted to a very high standard: everything is meticulously clean; the bed linens, pillows and towels are new and top hotel standard; the staff are super-lovely, very friendly and knowledgable, always happy to help; the pool was clean and kept at a lovely temperature - neither too hot nor cold, and without a strong chlorine smell; the beds are really comfortable and although we could see that this Lodge is aging, it didn't really matter when the highest standard of motel upkeep has been diligently applied.
For the price this is easily the best motel we've ever stayed at; we'll be back!
เข้าพัก 1 คืน, กุมภาพันธ์ 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Glenice
25 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
There was a nasty smell in the kitchen area which we could not locate.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Sheryl
17 ก.ย. 2023
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Bedroom is downstairs and bathroom/living at entry level - very unusual. New carpet and vinyl. The rest is very dated - mould in the bathroom which could easily be removed. Double bed has 'roll together'. Heat pump worked well.
เข้าพัก 1 คืน, กันยายน 2023
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jag
18 ธ.ค. 2022
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The air con not going then cant stop
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
anthony
4 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ
Pretty forgettable
Stayed for two nights, the checkin was excellent and the lady was helpful. The room was large and no steps to access. However, from 9pm until almost midnight on the Saturday loud music came through the walls, females could be heard screaming and laughing, with groups of them congregating outside my door. This was compounded by the fact the cars kept coming back and forth during the same period, making noise and the headlights shining through the room window, illuminating everything. Resultantly, I had only a few hours sleep and left very early the following morning. I doubt that I would stay again
We were overwhelmed by the friendly welcome and how we were served. I highly recommend this venue to anyone. Keep it up. Stay positive in doing great quality business in Aotearoa. Malo lahi.