2/10
We checked in for what was supposed to be a relaxing birthday getaway, only to be called an hour later and told we had to move rooms — and that we could not stay for our second night because someone who lives at the property gets priority. We were told we’d have to move down the road to their other location.
When we explained that this was a birthday trip and we didn’t want to move, the man at the front desk was completely dismissive. And felt the percentage offered was generous and we were being dramatic. At one point he was getting visibly angry and raised his voice.
To make matters worse, our original room had a king bed — but we were moved to a room with two queens, and then the next night to a far less impressive room that was described as an “executive suite,” but was nowhere near as nice or luxurious.
The one bright spot was Mark at the front desk at the other property. He was kind, professional, and sincerely apologetic — truly the only reason this review isn’t one star.
They also charged my card three times, and I’m now waiting for those charges to drop off.
Bottom line: If you book through Expedia, beware — they may bump you if they decide someone else’s stay is more important than yours. Disappointed and would not stay again.
Kim
เข้าพัก 2 คืน, กรกฎาคม 2025