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"Hotel staff were amazing. Dinner was great. Now the negatives. There was a huge coach party staying over. The dining area was out of bounds for usual guests and signs were up to say 2 larger areas were reserved. The bar area itself only has a few tables so there was no where for other guests to sit. The bar area needs additional tables and get rid of the piano. I asked about seating to the waitress, she said for other guests the bar would stop taking food orders from 7-8. So I ordered in time, I chased my food 45 minutes later. The ticket hadn’t printed, but it came out quickly after this. Why didn’t reception tell me about the coach part my or that we need to order before 7. Other negatives the door swipe card kept playing up so had to visit reception 3 times for a new card. But I think the reader is faulty room 208. Also in my room randomly sticking out of the floor was a capped off pipe. I discovered it with my toe early this morning. Whilst staff were exceptional and dinner was when I got it. I would not stay here again!! "

"Comfortable family rooms"

"Lovely stay all went really well Thanks"

"Clean rooms in a little need of upgrade, good quality breakfast just what you need to start the day "

"nice breakfast"

"Room clean, check-in quick. Used again as a stop over in Kent before crossing into France and perfect for this."

"Lovely hotel, just a little tired in places. Breakfast was amazing"

"Close to London city airport, comfortable bright rooms. Big breakfast variety "

"Staff were amazing "