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"We got to the site about 8pm and had to go to the club house to get the key from a helpful local , opened the door and it smelt like a dirty hamster cage , the bedding was roled up in the centre of the bed amd i couldnt tell if it was clean or dirty , walked into the toilet amd there was poo all around the rim of the toilet and in the pan , the floor of the hut was all water damged and peeling up, we turned right around and walked out , in that part of wales driving im the dark to try and fimd a...

"Seriously unimpressed by the lack of help and assistance from the host to cancel, with nearly a weeks notice prior to our intended stay. We also found that some of the information provided on the property listing at the time of booking to be somewhat questionable, suggesting a cabin size of 215 sq ft and containing a bathroom, which we now understand relates to facilities in a separate building on the property. We will not be booking again."

"No one in shop or office to report issues to, I txt the owner on Friday morning & they didn’t even open it until after we left on Saturday morning. No bathroom lights working, no outside light by hot tub and no covering over it to protect from weather/trees, so it was not used. No heating for night time so the hut was really cold, it was a good job I took extra bedding. "

"The owners don't communicate. Place was not cleanwith lots of things broken, including, shower, toilet and taps and door and steps up to it. Mold all over. Smelt terrible. Not vaguely as described. Only stayed one night as too late to find anywhere else. Asked for discussion on refund. They will not respond. Was also impossible to get in touch with Expedia to try and sort out. They only provided the full details of venue two hours before check in after constant ringing and messaging. I suggest...

"Site manager fobbed me of 6 times to try and get the tv to work. No eating knives. Some dirty bed sheets. Hot tub not working My advice is avoid twin rivers"

"The pictures of the property presented a cozy looking what it turned out to be was a drab, dirty and far from cozy place. The bedding was old, though seemed clean. The lights in the kitchen didn't work very well making the area dark. The show door handle was broken and there wasn't any hot water. The drainage from the show was slow that I had to turn the shower off midway through to let it drain to stop it from overflowing and flooding the room. I wasn't able to use the hotter due to the...