Search Hotels Near Waterscape Falls In East Station Plaza, Guangzhou

"Luxury hotel"

"We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff. "

"Courteous"

"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "

"حجم الغرفه والاطلاله من اروع الاشياء الموظفين خدومين جدا "

"very nice"

"The bad: The pictures on Expedia will NOT be the the room you get. You will get something that looks like the picture but not exactly. The room will not be 100% clean. It will be clean in the areas you can touch, but window sills, on top of ledges, corners, shower glass, hinges, will not be so clean. This is a SMOKING hotel so if you cant take smoke, stay away. the previous customer may have smoked and theres nothing you can do about it. The hotel is not easy to find. Google maps does not work in China, so you'll have to get hep from the locals. Hope you speak mandarin... The Good: The staff is very friendly and helpful, although again, you should speak mandarin or else it will be difficult. There is a huge shopping mall across the street with tons of shopping and restaurants. "