4/10 แย่
Patrick, fairfield
เดินทางกับครอบครัว
4 ม.ค. 2026
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
***they kept charging for incidentals***
There’s a lack of customer service in this hotel. We had 2 rooms and had to change 1 room and they failed to update the status of 1 room that a guest walked into my daughters’s room. When I went to tell them, they acted like they “didn’t care” attitude. During the night, they charged my credit card for incidentals so I inquired about it. Talk about a lack of customer service, that person looked like I was such a bother to asked her. I have never had a hotel charge me multiple times for incidentals other than checking in. There’s no self parking so we relied on valet. Requesting your car required a text to valet but they had my number wrong so I had to wait for service but they couldn’t update my number. The valet is chaotic during evenings because the lack of self parking, we even had the valet “honked” at us, the guest. The room was good but I noticed a penny next to the lamp. That penny stayed there, which meant that never vacuumed our room. Housekeeping was good, they changed our towels and made our bedding. The only good thing about this hotel was the restaurant staff and it’s location. Other than that, it’s piss poor customer service. They really need to have better training on customer service especially when their job depends on guest services. I will definitely not be coming back to this Hilton facility and would not recommend others from being belittled in staying here.
Patrick
เข้าพัก 11 คืน, ธันวาคม 2025
