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"Room had a strong musty smell. No fridge no microwave. Very outdated. Only stayed one night and that was enough."

"The property was clean and well maintained. We stayed in room #3 and it was very nice. The breakfast consisted of only a cranberry muffin and Keurig coffee. Most restaurants and businesses in and around the town are closed on Monday and Tuesday."

"grounds need updating to look more inviting"

"Non smoking room but cigarette smoked filled the room . Had to stay at another hotel"

"We called ahead to ensure late check-in would be possible; the gentleman at the front desk desk was very polite, efficient and professional as we arrived at nearly midnight. however, the lady at the front desk during check-out was cold and unfriendly, curtly instructing us to drop the key cards in the box and gruffly said, "you're good to go". so, there is some unevenness with staff professionalism, but we did not have to interact with them much at all."

"Great breakfast. Clean hotel. We jus"

"To be fair to the staff working I did not attempt to get a refund as the refund policy for Expedia says must request within 24 hrs before stay. We rolled up and there was so much furniture sitting outside. Feeling like I was a bit catfished by this one as the pictures on Expedia must have beeb"

"Clean place"

"Decía desayuno incluido y no había nada incluso la máquina de café estaba dañada."

"Everything is great 👍 I liked"

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"The room was clean and everything was more modern than I anticipated. For the price point I definitely give it 4 out of 5 stars."

"We stayed in one of the outside rooms and it was extremely clean, comfortable, and up to date decor. The lighting was excellent in the room and the bathroom. We felt very safe. The pool and hot tub amenities were clean and well maintained. The breakfast in the morning offered a variety of choices and it all was enough. The staff was friendly and helpful. We highly recommend this location."

"!"

"Bright light outside windows at night shone through top of windows, no total darkness at night."

"Clean, quiet and well maintained. Always a good stay at this hotel."

"The room was excellent! Very comfortable. Just like being home!! The two breakfasts served were over the top!! Gourmet service!! Juice and coffee were great. Great vibes were given off during the whole visit!! Next time in Springfield, we be staying with Namoi!!"

"The place and the room were smelly and dirty. No staff support, Very BAD experience."

"This place was stunning and enjoyed our two nite stay there. Pool and hot tub so refreshing in the hot summer months. Toons were spacious and beds comfortable. I would definitely recommend staying here on your trip to Massachusetts. Thanks for wonderful memories"

"all good"