Hi Karl, Unfortunately your score goes against our motel and not Expedia, which is unfair as you didn't stay with us. We always prefer guests book direct as it cuts out the middle man and keeps NZ money in NZ!!

Michael. You booked our only motel room that has no kitchen. Although it has a microwave and bar fridge a sink and cutlery utensils as well as a coffee plunger and toaster. In fact this is more then you would get in a standard motel room. If you had read the room description then you would have noted this. All of our other 24 rooms we have in the motel has either a full kitchen or kitchenette with ample room and facilities.If you wanted cooking facilities then you should have said so on check in and we could have moved to you to a room. Also on each side of the the sliding doors there are 2 large windows which have a latch system you can open very wise if you had chosen to.I will look at the Air-conditioner and clean out the filter. this really is a very simple answer to questions that just were not asked. We live on site 24 hrs a day and are available to guests to ask these questions so we can make your experience a happy and comfortable stay.

Thankyou we are glad you enjoyed your stay with us.

Hi kateWe have irons and ironing boards available in the guest laundry to be used at anytime open 24 hrs. We also have a selection of phone charges at the office that we give to people if they ask during there stay. At no point did you ask us at reception on check in or call us on our manned phone 24 hrs a day. As we live on site we can address your concerns immediately. We do not leave mobile charges available in the rooms as they would be stolen a shame society has become that way but a reality we need to deal with as a business.

Thanks for your review we appreciate you taking the time to do this and glad you enjoyed your stay with us.

Thanks for your review. We are very family friendly with the pool trampoline and BBQ area its a great set up.

Our pool does have chlorine in it to keep it clean and safe the pool is warmer then the lake so this sometimes suits families with children.

Hi Dimitria. we appreciate your review we pride ourselves on very clean rooms and work very hard to keep up that standard. thanks for recognising the hard work we put in.

Thanks for taking the time to review.