Search Hotels Near Walker Hawk Sports Complex, Royse City

"Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to. The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service. To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests. Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again."

"It was a clean place and nice room with a minimalist feel. No extras or anything for storage. But it was fine. The staff was helpful. "

"Check in time is 3pm. We arrived at 4:30. Upon arriving, there was no one at the front desk for at least 5 minutes. Finally someone came out. We were told our room was not ready. She called the cleaning staff twice and got no response. She said. I’ll be right back. She was gone for a good 15-20 minutes. Once she came back she checked us in. Upon arrival we were already weary from traveling so we were not satisfied with the service. "

"great experience all the way around!"

"Needed more coffee pods in the room."

"The outside and the hallways were okay but the room was nice . "

"Bad"

"This place was very ghetto and very ran down with an awful meal to smell. There were strange characters and homeless people walking around all night long. There was trash all over the ground this is an awful place to stay. I will never ever ever in life stay there again"

"The room and amenities were great for the price. Our room was spacious and perfect for our long weekend of Cheer competitions. Breakfast was out on time and saved us tons of $ having to eat out. We even had an issue that our TV was only playing sound, no picture. The staff came late at night to swap out TVs for us. We will definitely be back! "