All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I book a standard King room and they gave me a double bed room I did not ask or book and I didn’t have no knowledge it was a double to I opened the door that’s not professional service I like to get treated like everybody else that spend they money
Alvin
Stayed 1 night in Mar 2024
Response from Nick Atasoy - General Manager on 24 Mar 2024
HI Alvin,Thank you for posting your review. I am not aware of any issues you had with your room type. We would have been more than happy to assist you with moving you to another room if you were not satisfied with the room or if there was a mix up on room type. My apologies for the mishap. I do hope you will come see us again and give us another chance
Check in was great. Some corners of the room aren’t totally clean but mostly great.
Lisa
Stayed 1 night in Mar 2024
Response from Nick Atasoy - General Manager on 10 Mar 2024
Hi Lisa,Thank you for this wonderful 5-star review. I have taken note of your concerns and address them with my executive housekeeper. I look forward to seeing you again. Thank you for choosing my Hampton for your stay.
Room was very clean and the bed was almost perfect for softness. On a scale of 1 to 5 for firmness with 1 being really hard and 5 being super soft this was about a 3 or 3.5. Several areas were being renovated which we were there but the crews didnt start until mid morning so our sleep wasn't interrupted as were working late nights and sleeping in in the morning. The breakfast are was one of the areas under renovation so breakfast was being served in the lobby but they still had a good selection of hot and cold food and enough tables for everyone. We will be return to Virginia Beach soon for work and most likely be staying here again
William
Stayed 1 night in Jan 2024
Response from Nick Atasoy - General Manager on 19 Feb 2024
Hi William,Thank you for posting this wonderful review. I am so pleased to read you had a wonderful experience with us. Thank you for choosing my Hampton. I look forward to seeing you again.
Room curtain wouldn't open, refrigerator frozen and covered in ice. Chair stained, sink in bathroom leaked whenever water turned on. Front desk person said she would change my room and apologized. Room inspections of two other rooms uncovered similar conditions. Was advised hotel will be undergoing makeover and was apologized two again.
Edward
Stayed 2 nights in Feb 2024
Response from Nick Atasoy - General Manager on 8 Feb 2024
Mr. Bell,Thank you for your feedback. My apologies for the experience you had while staying with us. As you saw during your stay, my property is undergoing a full renovation. I hope you will consider my property and enjoy the wonderful new amenities we are creating. Thank you for choosing my Hampton for your stay.
Response from Nick Atasoy - General Manager on 5 Feb 2024
Hi Tabitha,Thank you so much for your 10 star review. I am so pleased to hear that you had a great stay. Thank you for choosing my Hampton. I look forward to hosting you again.
6/10 Okay
YongHwan
Business traveller
9 Jan 2024
Disliked: Property conditions & facilities
YongHwan
Stayed 1 night in Jan 2024
Response from Nick Atasoy - General Manager on 9 Jan 2024
Mr. Yonghwan,Thank you for taking the time to provide me with you valuable feedback. My apologies you did not have a perfect experience. We are working hard to complete our renovations as soon as possible. I invite you to return to experience exciting changes we are making. Thank you for choosing my Hampton for your stay.
Overall my stay was very good. Matt was friendly, very accomodating and professional upon our arrival. The room that we stayed in #230 was clean and comfortable. The bathroom needs a bit of an upgrade. A couple holes in the walls and a very noisy, barely functioning fan were our only gripes. The breakfasts provided on both days were spectacular. Kudos to the cooks/chefs who provided us with meals. Service was on time and efficient. Checkout was quick and easy.
Mark
Stayed 2 nights in Nov 2023
Response from FM on 13 Nov 2023
Mark thank you for your feedback. I am delighted to see that you had a good stay with us. I am delighted to hear that Matt was a great assistance to you during your stay with us.
8/10 Good
Susan
4 Nov 2023
Susan
Stayed 3 nights in Nov 2023
Response from fm on 26 Nov 2023
Susan thank you for your review. Have a wonderful day.
It is great place to stay and clean. Lobby personnel was great and i will be coming back to this place again when I am in the areas again.
Pam
Stayed 1 night in Nov 2023
Response from Frances on 5 Nov 2023
Pam thank you for taking the time out of your busy schedule to fill out our survey to let us know how we did during your stay. We truly appreciate your business and you as our guest. We are delighted to hear that you enjoyed your stay with us and will be returning in the future. We have exciting new changes coming to our property so we can't wait to share them with you on your next visit.
10/10 Excellent
Thomas
29 Oct 2023
Thomas
Stayed 2 nights in Oct 2023
Response from FM on 30 Oct 2023
Thomas, thank you for taking the time to fill out our survey to let us know how we did during your stay with us. I am delighted to see that it was a 10 out of 10. Have a wonderful day and thank you again for being our guest.
Clean, safe and great customer service. Nick at the Front desk does an outstanding job!
Ken
Stayed 1 night in Oct 2023
Response from FM on 27 Oct 2023
Thank you, Mr. Ken I appreciate you taking the time out of your schedule to fill out our survey. I am delighted to hear that you enjoyed your stay with us. I also appreciate that you noted that Nick did a great job.
6/10 Okay
Roland Q
23 Oct 2023
Liked: Amenities
The curtain in my room did not work during my 5-day stay!
Roland Q
Stayed 5 nights in Oct 2023
Response from FM on 23 Oct 2023
I do apologize for the curtain in your room. We are currently starting our complete renovation process next week. Our renovations will be completed in the early parts of 2024.
Went to check in and they would not accept my check card so I couldn’t even check in. Offered to pay in cash and do a different card for security and he said that was not acceptable. I will never stay with Hampton Inn again. Went right next door and the hotel had no problem at all with my card and saved me about 90$ as he gave me a discount for my inconvenience with Hampton Inn. It was 9pm in a city that I was traveling to with my daughter for a sports event and I cannot express the level of upset this caused to my daughter when I came out without a room. They should be ashamed of themselves!
Christy
Stayed 1 night in Oct 2023
Response from Nick Atasoy - General Manager on 23 Oct 2023
Hi Christy,My apologies for the experience you had. Unfortunately, our property does not accept prepaid cards as a form of payment. I am personally addressing the communication concerns so this will not happen again. Thank you for voicing your concerns.
8/10 Good
Felecia
22 Oct 2023
Liked: Cleanliness, staff & service
Nothing star raving..but Doable Stay
Felecia
Stayed 1 night in Oct 2023
Response from FM on 27 Oct 2023
Felecia, thank you for taking the time out of your day to fill out our survey to let us know how we did during your stay. Have a wonderful day.
The staff was very friendly, bed very comfortable the only little thing was the shower wasn't strong enough beside that I was very satisfied will stay again
Damarys
Stayed 2 nights in Oct 2023
Response from FM on 17 Oct 2023
Damary's thank you for your review. I appreciate you taking then time out of your day to fill out our survey. I am delighted to hear you enjoyed your stay with us. Thank you for being our guests. Have a great day.
6/10 Okay
Caryn
14 Oct 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Check your bathroom upon checkin
Front desk staff was amazing and made me feel very welcome. Big kudos there.
My room had a bunch of dust in the shower (like grout dust or drywall dust?), no shower curtain (it was laying on a stool so i went ahead and installed it myself), and no shampoo (which i didnt realize until i was IN the shower). The room also smelled kinda like wet dog - i have dogs so i didnt mind that much. Breakfast was delicious. Not worth the price tag imo.
Caryn
Stayed 1 night in Oct 2023
Response from FM on 14 Oct 2023
Caryn, I appreciate you taking the time to feel out our survey. I want to thank you for your kind words about our front desk staff. I definitely apologize for the inconvenience of the rooms. No guest should have to hang up a shower curtain. I have notified the management team of all of the concerns. I would like to advise that we are starting our renovation process and will be completed early 2024.
10/10 Excellent
Oral
11 Oct 2023
Oral
Stayed 1 night in Oct 2023
Response from FM on 1 Nov 2023
Oral, thank you for taking the time to fill out our survey in reference to your stay with us. I am pleased to see that you had a great stay.
Overall, the only thing I didn't like which has little to no impact on my opinion of Hampton Inn was the leaking shower faucet. Other than that, our room was clean, quiet, and breakfast wasn't bad. The location put us within 20 mins of Va Beach and other places we wanted to go so convenient. If I ever go back to Va Beach, I would not mind staying here again. Only way I'd choose different is if I find a hotel with an ocean view.
Christian
Stayed 2 nights in Sep 2023
Response from FM on 6 Oct 2023
Christian, thank you for your time to fill out our reviews. I really appreciate it. I also appreciate you being a loyal guest. Have a wonderful day.
8/10 Good
Jerry
4 Oct 2023
Liked: Staff & service
Jerry
Stayed 1 night in Oct 2023
Response from FM on 4 Oct 2023
Thank you, Jerry, for your review. I appreciate you taking the time to fill out the survey.
We felt like we were in the barrio with all the barking dogs day and night. One big dog with an annoying bark right next door to us. Sheets and towels were dirty/stained. Front desk staff is incompetent and unprofessional. Breakfast is a joke. I guess you get what you pay for. Wouldn’t return.
Maria
Stayed 3 nights in Sep 2023
Response from Nick Atasoy - General Manager on 5 Sep 2023
Ms. Maria,My apologies you had a less than perfect experience. I am sorry I did not have a chance to discuss your stay while you were on property as I was out of town. My property is under renovations with exciting changes. I would like the opportunity to make things right. I have left a voicemail with my direct contact information. I look forward to speaking with you.
Checked in at the desk and the lady who checked us in was super helpful and super friendly. She gave us complimentary water bottles and told us her name and that if we needed anything that she would be glad to assist. The first hotel we stayed at for our vacation was nothing like this. I would definitely recommend this hotel for anyone and for ourselves for future vacations as the staff went above and beyond for us. Breakfast was also included and was very satisfying.
Dakota
Stayed 2 nights in Sep 2023
Response from Nick Atasoy - General Manager on 5 Sep 2023
Hi Dakota,Thank you for the fantastic review. I am pleased to read you have had a great stay, and my team exceeded your expectations. I look forward to seeing you again soon.
10/10 Excellent
Walter
3 Sep 2023
Walter
Stayed 2 nights in Sep 2023
Response from FM on 23 Sep 2023
Thank you for your review.
8/10 Good
Ryan
Business traveller
2 Sep 2023
Liked: Cleanliness, staff & service, amenities
A good stay, nothing overly great but a place to stay
Ryan
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 2 Sep 2023
Hi Ryan,I am pleased to see you had a great stay. Thank you for taking the time to post this 4-star review. I look forward to seeing you soon.
Daniel, thank you for your review. I would like to inform you as I do all guest, we are beginning to undergo full renovations from lobby, dining area and rooms. Once again thank you for being our guest. Have a great day.
10/10 Excellent
Laura
27 Aug 2023
Laura
Stayed 1 night in Aug 2023
Response from Frances on 16 Sep 2023
Laura, thank you for your positive review of your stay with us. Have a great day.
10/10 Excellent
Michael
Travelled with pets, Travelled with partner
24 Aug 2023
Liked: Amenities
Clean, friendly staff, convenient
Michael
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 24 Aug 2023
Hi Michael,Thank you for your feedback anf for posting this 5-star review. I'm pleased to know you've enjoyed your stay. I look forward to seeing you again soon.
10/10 Excellent
Orlando
23 Aug 2023
Orlando
Stayed 3 nights in Aug 2023
Response from Nick Atasoy - General Manager on 12 Sep 2023
Hi Orlando,Thank you for your 5-star review. I am honored by the high marks you have given. I welcome you back soon.
Response from Nick Atasoy - General Manager on 19 Aug 2023
Hi Majorie,Thank you for your 5-star review. I look forward to seeing you again.
10/10 Excellent
Sandra
Travelled with family
14 Aug 2023
Friendly staff.
Sandra
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 14 Aug 2023
Hi Sandra,Thank you for taking the time to post this wonderful 5-star review. I am pleased to know you had a great stay. I look forward to seeing you again.
Response from Nick Atasoy - General Manager on 14 Aug 2023
Hi Martin,Thank you for this amazing 5-star review. I appreciate you taking the time to share your experience. Feel free to contact me directly for any future stays.
10/10 Excellent
Jazz
13 Aug 2023
Jazz
Stayed 1 night in Aug 2023
Response from Nick Atasoy - General Manager on 2 Sep 2023
Hi Jazz,Thank you for posting this 5-star review. I hope to see you again soon.
Pool was closed. The gym equipment needs a good scrubbing. Food was horrible.
elwood
Stayed 2 nights in Aug 2023
Response from Nick Atasoy - General Manager on 8 Aug 2023
Hi Elwood,My apologies that our pool is closed for renovations. You will be happy to know that the renovation has been completed and we are just awaiting the recertification for the pool to open. Our fitness center is now under renovation for your future enjoyment. Thank you for your patience and understanding as we work to improve our property for your future enjoyment. I look forward to seeing you again.
Response from Nick Atasoy - General Manager on 8 Aug 2023
Hi Amy,Thank you for posting this awesome review. I am pleased to see you had a great stay. I look forward to seeing you again. Thanks for choosing my property for your stay.
6/10 Okay
Justyna
Travelled with family
29 Jul 2023
Liked: Staff & service
Disliked: Cleanliness
Not the standard for a Hampton Inn. Run down needs to be remodeled.
Justyna
Stayed 1 night in Jul 2023
Response from Nick Atasoy - General Manager on 4 Aug 2023
Hi Justyna,Thank you for your review. You will be pleased to know our property is under a full renovation. I look forward to sharing these many exciting changes with you. I look forward to seeing you again soon.