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Hotel El Ciervo

3.0 star property
Guests find beachfront relaxation at this sun-soaked retreat with umbrella-shaded pool lounging and oceanside dining experiences

Choose dates to view prices

Hotel El Ciervo, right on the beach, offers a morning breakfast buffet and a restaurant with ocean views. Enjoy the outdoor pool and in-room WiFi. Practical amenities include dry cleaning and express check-out. Rooms feature beautiful garden scenery.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - noon
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 8 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Hotel El Ciervo have a pool?

Yes, this property has an outdoor pool.

Is Hotel El Ciervo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel El Ciervo?

Self-parking is free at this property.

What time is check-in at Hotel El Ciervo?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel El Ciervo?

Checkout is at noon.

Where is Hotel El Ciervo located?

Located near the slopes, this Villarrica hotel is situated in the city centre and within 1 mile (2 km) of Centro Cultural Liquen de Villarrica, Villarrica Pucara Beach and Lake Villarrica. Catedral de Villarrica and Villarrica Historical Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, speaks English, free bike available.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities

Charming home for a weekend or overnight stay

Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
Stayed 4 nights in Jan 2019
Verified

8/10 Good

Jennifer

Liked: Staff & service, room comfort
We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
Stayed 1 night in Sep 2018
Verified

6/10 Okay

EZIO

Liked: Cleanliness, staff & service, room comfort
Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We enjoyed our stay very much. It was a very relaxing atmosphere.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discriminación por vestimenta

El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

JeT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Razoável

Hotel simples, porém agradável. O preço é alto pelo que oferece.
Stayed 3 nights in Dec 2017
Verified

10/10 Excellent

ELUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e Autêntico

O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
Stayed 3 nights in Dec 2017
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy acogedor

lo pasamos muy bien
Verified

6/10 Okay

Achim

Liked: Cleanliness
Disliked: Staff & service
Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convienent & clean hotel

Great stay & location
Verified

10/10 Excellent

MARTINEZ OVIEDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo que buscaba.

Muy agradable . Bonito hotel y buena situación
Verified

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

6/10 Okay

Giorgio

Liked: Cleanliness
Disliked: Room comfort