Find hotels in Village of the Branch, NY from ฿3,724

"We booked a deluxe king room and the room was ok. When we checked in we were informed the air conditioning was not working. Our room was not that hot but the lobby area was stifling. The first night we kept hearing a loud metal grinding noise but thought it would be repaired. The second night it was worse. In the morning my husband took the elevator up to the next floor and discovered it was the elevator making the noise. As we were right next to it we asked to switch rooms. They were very accommodating and gave us a new room. It wasn’t as large but it was away from the elevator which was good. We were looking forward to some sleep when in the middle of the night a large picture came crashing down over the sofa. We were terrified at first and finally saw the problem. If someone had been sitting on the couch they would have been severely injured. The hotel is in desperate need of renovations. When we left (we stayed 6 nights) the air conditioning was still not working. The first 2 days were 80 degrees and this made the hotel very uncomfortable. I really feel we should receive some kind of compensation as I am a Hilton Honors member and we do book Hilton when we travel. "

"Staff very helpful; bed very comfortable. Thank you!"

"There was nobody at the front desk for about 2 hours when I was trying to check in….long and behold the front desk associate was outside in his pick up vehicle, which was running & parked in the very front entrance of the building… As I came out only to calm my nerves after sitting in an empty lobby for literally two hours. A gentleman hopped out of the vehicle, stinking like he just smoked not 2 but 20 cigarettes and even worse the STENCH OF WEED…sure enough that was the front desk associate. I STILL CANNOT BELIEVE IT He was high beyond belief, not making any sense what so ever and finally after a total of 3.5 hours finally I was in my room. "

"New hotel nicely decorated and very clean Close to many restaurants and shopping Coffee available all day and breakfast buffet in the morning"

"Good bkfast"

"Would stay here again"

"The Good: The sheets and towels were always fresh & clean, shower & hot water good. Parking excellent. Heat & A/C unit excellent. The Bad: This place is for anyone who only needs a shower and a bed. All 4 pillows on the bed rate the worst I have ever had around the entire world. I have no sense of smell, and I could smell stuff that I could not identify. No elevator which I was told up front so you have to climb a straight set of steps. I CANNOT BELIEVE THIS HOTEL COULDN'T AFFORD TO PUT OUT SOME COFFEE IN THE LOBBY OR THE "NOT USED, FORMER" BREAKFAST AREA. There is no staff other than a person sitting behind a window. The Ugly: Our room was a complete mismatch of furnishings. The entire building (including our room) is very old looking and worn out. Our bathroom door would not close and has patched holes in it. The owner need not respond to me. I think you should be ashamed at how cheap and rundown this place is. Jeffrey Lynn & Wife 04/22/2026"

"The rooms need a little updating/attention. Stay was comfortable "

"Large, clean rooms with comfortable bed. Staff was pleasant and helpful."