6/10 พอใช้
Elayna
เดินทางเป็นกลุ่ม
25 ม.ค. 2026
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Sadly, disappointing service overshadowed this beautiful setting. We arrived at the resort tired after 12 hours of travel and were given the wrong room—the smallest at the resort with only one bed instead of the two we'd booked and paid for. We were two friends (not a couple) traveling together and the pullout sofabed was one of the main reasons we'd chosen this resort over other accommodations on Vieques.
Management initially insisted it was our error. Later, they admitted their mistake but couldn't fix it until the next day. We then had to pack up the next day, and vacate our room while waiting for another room. Eventually we landed in "our" room which was further from the main resort and therefore had no wifi.
Most frustrating was management's indifference to their mistake. We were promised a room credit for the first night but despite asking daily during our stay and following up repeatedly by email for weeks since returning home, we've not received it.
It seemed they were understaffed for high season as the pool bar was rarely open, and staff seemed stretched thin. The food we were able to eat was very good, but if you have special dietary needs like vegan, vegetarian or gluten free, options were extremely limited.
The one bright spot: the housekeeping staff were wonderful and clearly took pride in their work.
Given the premium rates, we expected better communication and accountability from the Blue Horizon team.
Elayna
เข้าพัก 5 คืน, ธันวาคม 2025
