Our stay was comfortable after we were able to seek out help from the staff. They are only on premises during the afternoon/evening, and the cleaning staff is only present periodically so we had to time our requests for help carefully. They provided us with an additional blanket and water kettle, as well as a charger for the lamp which was generous. The space lacked a closet so it was difficult to put away clothes and belongings without clutter. The location of the hotel is convenient but notably not in the city center. The hotel should consider hiring additional front desk staff as it was quite difficult to receive help when the only staff member was absent when addressing other issues.
Die Unterkunft war sehr gemütlich und äußerst geräumig mit einem Schlafzimmer und einem Wohnzimmer mit kleiner Küchenzeile und Geschirr. Es schien relativ neu renoviert. Die Lage zum Ernst Happel Stadion war top für eine längeren Aufenthalt super Unterkunft. Geschirrtuch hat gefehlt, aber es gab Kaffeekapseln für den Kaffeeautomat. Leider ist die Duschkabine eine Fehlkonstruktion und beim Öffnen der Türe setzt man das ganze Badezimmer unter Wasser. Wir hatten ein Apartment im Dachgeschoss Nummer 401. Das Personal war sehr freundlich und hilfsbereit.
Wir hatten einen wirklich schönen Aufenthalt – Zimmer, Service und Ausstattung waren top und wir haben uns rundum wohlgefühlt. Einziger Wermutstropfen war die Schallisolierung: Das Zimmer war sehr hellhörig, man hat jedes Geräusch vom Flur mitbekommen, was gerade abends etwas störend war. Ansonsten aber ein rundum gelungener Aufenthalt, den wir gerne weiterempfehlen.
I was in town for work for a week, and had a nice stay. The available breakfast bag was overpriced for what you got, but being able to have something dropped of at my room early so I could get out and moving for 8:30 am meetings was really helpful. Free espresso in the hotel room each morning also came in handy. It's an older building so floors are understandably creaky - I found it charming, but ymmv. My flight arrived late at night and the provided instructions for getting my key and accessing the building worked no problem. I'd stay again.
Zola is perfectly situated, merely minutes walk from the U-Bahn.
Upon arrival the staff were friendly and professional and took the time to thoroughly explain the hotel and functions of the room.
Overall a beautiful hotel, all the amenities a guest could want and situated as a perfect base to explore Wien