Dear Craig,We appreciate receiving your feedback following your recent stay with us.We regret to hear that your experience did not meet the high standards we strive to uphold. Our team is usually praised for their attentiveness, so it is disappointing to learn that we fell short in promptly addressing the TV issue in your suite.We understand the importance of having a ready room upon arrival, especially after a journey, and apologize for any inconvenience caused by the delay. Additionally, our suites are designed to accommodate families comfortably, thus we are taking note of the oversight regarding the number of cups provided.Please rest assured that room cleanliness and overall hotel condition are aspects we focus on diligently, and your feedback is vital for our continuous improvement. Our mission is to provide impeccable service and amenities, and we will reflect on your comments to enhance our guest experience.We hope to see you again on your next visit to Vienna. With very best wishes,Markus Koller, Cluster General Manager

Gentile Lorenzo,Grazie per averci fatto conoscere la sua opinione.È una vera soddisfazione sapere che ha trovato la nostra struttura pulita e in buone condizioni, aspetti che curiamo quotidianamente con grande attenzione.Ci fa piacere poi che abbia evidenziato la gentilezza e la disponibilità dello staff, il cui lavoro rappresenta uno dei nostri punti di forza.La ringraziamo, infine, per aver sottolineato la vicinanza alla metro, che consente di raggiungere comodamente il centro città e le principali attrazioni di Vienna.Speriamo davvero di poterla ospitare di nuovo presso il Novotel Suites Wien City Donau in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Markus Koller, Cluster General Manager

Gentile Raffaele,È un piacere sapere di averle garantito un soggiorno del tutto positivo.Siamo lieti che abbia trovato la posizione della struttura perfetta per le sue esigenze, grazie alla vicinanza con la stazione della metropolitana che consente un facile accesso alle attrazioni della città.Speriamo davvero di poterla ospitare di nuovo presso il Novotel Suites Wien City Donau in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Markus Koller, Cluster General Manager

Sehr geehrte Samantha,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt in unserem Haus zufrieden waren, so etwas lesen wir mit Freuden.Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen!Markus Koller, Cluster General Manager

Sehr geehrte Gäste,wir sind sehr erfreut über Ihr positives Feedback.Es ist wunderbar zu hören, dass Sie unsere Anbindung, die Räumlichkeiten sowie das Frühstück als top empfunden haben. Ihre Anerkennung der Sauberkeit der Zimmer und unseres Hotelzustandes, der Servicequalität und der Zimmerausstattung ist für uns eine tolle Bestätigung unserer täglichen Arbeit. Wir sind stolz darauf, dass das Novotel Suites Wien City Donau Ihren Aufenthalt angenehm gestaltet hat. Unser Team bedankt sich herzlich für Ihre lobenden Worte und es motiviert uns sehr, diesen Standard zu halten und weiter auszubauen.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Sehr geehrter Gast,wir danken Ihnen herzlich für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Es freut uns sehr zu hören, dass Sie die Nähe zur U-Bahn als positiv empfunden haben und mit Ihrem Aufenthalt bei uns insgesamt zufrieden waren.Hoffentlich besuchen Sie uns auch in der Zukunft wieder, Sie sind immer ganz herzlich willkommen bei uns.Mit freundlichen GrüßenMarkus Koller, Cluster General Manager

Sehr geehrte Angela,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt in unserem Haus zufrieden waren, so etwas lesen wir mit Freuden.Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen!Markus Koller, Cluster General Manager

Dear Edward,Thank you for sharing your experience with us.It's wonderful to hear that you appreciated the size and facilities of our suites, which are designed for both comfort and convenience. We’re also pleased to know that the cleanliness and the overall condition of our hotel met your 100% satisfaction. Your kind words regarding our service are greatly valued, and our team takes pride in ensuring a welcoming environment for all our guests.We look forward to the opportunity to welcome you back for another stay with us.Kind regards,Markus Koller, Cluster General Manager

Dear Raul,It was a pleasure to receive your kind review of your stay with us.It's fantastic to hear how friendly and helpful you found our team; our staff always strives to provide the best service possible. We're delighted that you felt well-assisted and that our efforts contributed to your positive stay.We would be delighted to welcome you back.Best wishes,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking the time to review your stay.It's wonderful to hear that you found our rooms to be spacious and comfortable for your stay, reflecting our commitment to providing ample space for our guests to relax. We also appreciate your recognition of our hotel's convenient location, just a stone's throw away from the metro for easy access to the city center. Our team strives to maintain the highest standards of cleanliness and service, so it's gratifying to see these efforts reflected in your 100% satisfaction ratings.We look forward to seeing you again in the future.Kind regards,Markus Koller, Cluster General Manager

Sehr geehrte Daniela,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und einen netten und unkomplizierten Aufenthalt hatten.Wir hoffen, Sie bald wieder bei uns begrüßen zu können.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Sehr geehrte Katja,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren, so etwas lesen wir mit Freuden.Wir hoffen, Sie bald wieder bei uns begrüßen zu können.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Cher Sylvain,Merci d'avoir rédigé ce gentil commentaire.Nous sommes contents que vous ayez trouvé votre logement propre et spacieux et que la convivialité de notre équipe ait été à la hauteur de vos attentes. Il est également gratifiant de savoir que notre petit déjeuner a parfaitement répondu à vos envies et que la proximité avec le centre et les transports a contribué à la qualité de votre séjour.Nous espérons avoir le plaisir de vous recevoir à nouveau pour une expérience toujours de qualité. Bien à vous,Markus Koller, Cluster General Manager

Dear Ashish,Thank you for your review.We're glad to hear that you found our rooms to be clean. Our team takes great pride in maintaining the highest standards of cleanliness for our guests' comfort. Regarding the breakfast variety, we appreciate your feedback and it's important to us. Please know that we continually strive to offer a hearty buffet breakfast and we will revisit our breakfast offer to ensure a variety of choices that appeal to our guests' tastes. We understand parking can be tight, and we want to remind future guests that our parking is available upon availability and that there are height restrictions to be considered.We hope to see you again on your next visit to Vienna. With very best wishes,Markus Koller, Cluster General Manager

Sehr geehrte Sara,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und dass Sie einen netten und unkomplizierten Aufenthalt bei uns hatten.Wir hoffen, Sie wieder einmal bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Sehr geehrter Hans-Peter,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und dass Sie einen netten und unkomplizierten Aufenthalt bei uns hatten.Gern würden wir Sie bald wieder bei uns begrüßen!.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Dear Piotr,Thank you for such a positive review.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Markus Koller, Cluster General Manager

Dear Antonio,It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Markus Koller, Cluster General Manager

Dear Ahmed,It was a pleasure to receive your kind review of your stay with us.It is rewarding to know that you had a pleasant experience with us. This inspires our team to continue upholding our high standards of service in the future.We look forward to welcoming you back. Best regards,Markus Koller, Cluster General Manager

Dear Juris,We appreciate this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us.Thanks for acknowledging our high standards of service and cleanliness.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Markus Koller, Cluster General Manager

Sehr geehrter Herr,vielen Dank für Ihr Feedback.Mit großem Bedauern haben wir gelesen, dass wir Sie bei Ihrem Aufenthalt nicht vollständig überzeugen konnten.Gern würden wir Sie auch in Zukunft wieder bei uns begrüßen!Markus Koller, Cluster General Manager

Sehr geehrter Julian,vielen Dank für Ihre Bewertung!Wir freuen uns, dass es Ihnen bei uns gut gefallen hat. Vielen Dank für Ihr nettes Lob an unsere Mitarbeiter. Sie haben sich darüber sehr gefreut. Danke, dass Sie die Sauberkeit unserer Apartments als besonderes Plus hervorgehoben haben.Gerne würden wir Sie bald wieder begrüssen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that the size, condition, and facilities of our rooms met your expectations and contributed to a pleasant stay. It's wonderful to know that our breakfast offerings were to your satisfaction each morning. While our entrance to the garage may be a bit narrow, we appreciate you recognizing it as a manageable challenge. Our proximity to the Prater and the Danube River is indeed one of the perks of staying with us, and we're glad you enjoyed the central location, easily accessible by public transport.We look forward to seeing you again.Kind regards,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking the time to share your feedback.We're truly sorry to hear about the inconveniences you faced during your recent visit. Our elevators are regularly maintained and serviced, and we truly regret any discomfort caused by this unusual occurrence. We are pleased to inform you that the issue has now been resolved.Additionally, we are committed to the highest standards of cleanliness and comfort in all our suites, and we regret that the condition of your fridge did not meet your expectations. Please be assured that we take all comments seriously and continuously strive to provide a pleasant experience for all our guests.We would like to welcome you back for an improved visit in the future.Best regards,Markus Koller, Cluster General Manager

Dear Rick,Thank you for providing us with your feedback.We're thrilled to hear that you found our hotel to be a great place and that you were satisfied with the comfort and condition of our hotel. Our team takes great pride in offering well-appointed suites and maintaining a high standard of cleanliness. We also appreciate your feedback regarding the oversight under the sofa bed. We are attentive to all areas of our guest suites and will reinforce our housekeeping protocols to ensure every corner is attended to.We hope to see you again on your next visit to Vienna. With very best wishes,Markus Koller, Cluster General Manager

Dear Huei-Ching. Thank you for taking the time to share your experience with us.We're delighted to hear that the proximity to the subway station and the quality of our breakfast met your expectations and added value to your stay. It's also great to know that our family suite provided ample space and comfort for your visit.Regarding the elevators, we apologize for any inconvenience this may have caused. While our building is equipped with two elevators to ensure accessibility, we understand that maintenance issues can arise and regret any disruption this may have created during your time with us. Our team is dedicated to maintaining all facilities to prevent such occurrences.We hope to see you again on your next visit to Vienna. With very best wishes for the New Year!Markus Koller, Cluster General Manager

Dear Esther,Thank you for taking the time to review your experience with us.We are delighted to hear that the concept of our suites and their amenities caught your attention. Our team strives to provide a comfortable experience with features like air conditioning that can be individually regulated, a cozy bar with a wide selection of drinks, and a kitchenette in our newly renovated Junior Suites to welcome families. We regret to hear about the issues you encountered during your stay. It's concerning to learn about the mineral water in your suite; please rest assured that we uphold the highest standards of hygiene and guest service. The inconvenience caused by the absence of a room key and the parking policy is not reflective of the seamless experience we aim to offer. We also understand that the setup of the additional bed did not meet your expectations, and we apologize for any misunderstanding regarding the suite allocation. Our team is committed to ensuring that every guest feels valued and cared for, and your comments will be used to evaluate and improve our guest experience.We hope to see you again.Best wishes for 2024,Markus Koller, Cluster General Manager

Dear Carmelo,It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a pleasant experience.The entire team look forward to welcoming you back on a future trip.Wishing you a Happy New Year!Markus Koller, Cluster General Manager

Sehr geehrter Kevin,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt in unserem Haus zufrieden waren, so etwas lesen wir mit Freuden.Freundliche Grüße und ein frohes neues Jahr!Markus Koller, Cluster General Manager

Dear Harold,Thank you for providing us with your feedback.We're glad to hear that the convenience of our location and the cleanliness of our rooms met your expectations. It's wonderful that the proximity to the metro and local dining options like Mochi Ramen Bar added to the enjoyment of your stay.We regret to hear that the temperature in the room was not entirely comfortable for you. While our air conditioning can be regulated individually, we understand that preferences vary, and we apologize if this aspect did not meet your comfort level. Regarding your feedback on the bed and pillows, we take great care in offering allergy-free pillows and a selection of different bed sizes for our guests' comfort. We are sorry to hear that these did not provide you with the restful sleep you anticipated. We value all guest feedback and will review your comments with our team to ensure our standards are consistently met.We hope to see you again on your next visit to Vienna. With very best wishes for the coming year, 2024!Markus Koller, Cluster General Manager

Dear Hamid,Thank you for your review.We are delighted to know that you appreciated your stay; ensuring the comfort of our guests is one of our top priorities.We hope to see you again on your next visit to Vienna. Season's Greetings!Markus Koller, Cluster General Manager

Dear Elizabeth,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to seeing you again.Kind regards,Markus Koller, Cluster General Manager

Dear Ahmed,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,Markus Koller, Cluster General Manager

Alper Bey,Yorumunuz için teşekkür ederiz.Bahçe manzaralı Family Suite odamızın sessizliği ve konforlu banyosundan memnun kalmış olmanızdan dolayı mutluyuz. Odanızdaki halının tozlu olduğu konusundaki geri bildiriminiz için ise üzgünüz; odalarımızın her birinin halı döşeli olduğunu ve düzenli olarak temizlendiğini belirtmek isteriz. TV ile ilgili yaşadığınız aksaklık için ayrıca özür dileriz, durumun hızlı bir şekilde çözülmesi için elimizden geleni yaptığımızdan emin olabilirsiniz.Saygılarımızla,Markus Koller, Cluster General Manager

Dear Antigoni,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Sehr geehrter Peter,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und dass Sie einen netten und unkomplizierten Aufenthalt bei uns hatten.Wir hoffen, Sie wieder einmal bei uns empfangen zu dürfen. Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Dear Guest,Thank you for taking the time to review your stay.We are happy that you enjoyed your stay with us.Your positive feedback acts as motivation for our team to keep providing great service.We look forward to seeing you again.Kind regards,Markus Koller, Cluster General Manager

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und dass Sie einen netten und unkomplizierten Aufenthalt bei uns hatten.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Alles Gute und ein herzliches Dankeschön für Ihren Besuch!Markus Koller, Cluster General Manager

Dear Guest,Thank you for sharing your review.We are concerned to hear about your experience with our reception staff. We pride ourselves on our staff's professionalism and attentiveness, and it's disappointing to hear that this was not reflected in your interaction. Rest assured, we will address this internally to ensure it remains an isolated incident.Additionally, our housekeeping standards are of utmost importance, and we regret any oversight in preparing your suite. While we do not have a record of the specific circumstances you mentioned, we take all guest feedback seriously and will look into the matter to ensure that our service quality remains consistent and reliable.We hope you will return in the future. All the best,

Guten Tag,wir danken Ihnen für Ihre ehrliche Bewertung.Es freut uns, dass Sie die Sauberkeit und Ausstattung unserer Suiten positiv hervorheben. Unser Team bemüht sich stets, einen hohen Standard zu bieten und wir sind dankbar, dass dies auch bei Ihnen Anklang gefunden hat.Wir bedauern sehr, dass Ihr Check-in-Erlebnis und die Interaktion mit unserem Housekeeping-Team nicht Ihren Erwartungen entsprochen haben. Aufmerksamer Service ist uns sehr wichtig, und wir nehmen Ihre Rückmeldung ernst, um unsere Gästebetreuung weiter zu verbessern. Auch möchten wir uns für die Unannehmlichkeiten entschuldigen, die durch Lärm und die Störung Ihrer Privatsphäre entstanden sind. Wir schätzen Ihre Hinweise und werden diese nutzen, um die Ruhe und Diskretion, die wir unseren Gästen versprechen, konsequenter umzusetzen.Ihre positiven Kommentare zum Zustand unseres Hotels sind sehr ermutigend. Nach der letzten Renovierung im Jahr 2020 ist es unser Ziel, einen angenehmen Aufenthalt in einem modernen und komfortablen Ambiente zu gewährleisten.Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen, um Ihnen einen verbesserten Service bieten zu können. Mit freundlichen GrüßenMarkus Koller, Cluster General Manager

Sehr geehrte Lena Felicia,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt in unserem Haus zufrieden waren, so etwas lesen wir mit Freuden.Wir hoffen, Sie bald wieder bei uns begrüßen zu können.Markus Koller, Cluster General Manager

Dear Osman Zeki,Thank you for such a positive review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Markus Koller, Cluster General Manager

Dear Atsuko,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us.We look forward to seeing you again in the future. Best wishes,Markus Koller, Cluster General Manager

Dear Lissa,Thank you for your feedback.We're delighted that the spaciousness of our suites added comfort to your family's stay, and it's great to know our bathroom amenities met your expectations. Our team is always on hand to offer assistance and we're glad our concierge service was helpful in enhancing your visit. It's wonderful that our location and proximity to the subway contributed positively to your experience, providing convenient access to the city.We understand that the separate toilet layout was not ideal for you, and we appreciate your understanding of the design choices made for our suites.Thank you again for recommending our hotel to other travellers, as your satisfaction is our highest reward.We hope to welcome you back for another great experience in the future.Best wishes,

Dear Thomas,We are grateful for this kind review about your recent stay.We're thrilled to hear you found great value during your stay and appreciated the modernity and cleanliness of our establishment.We would be delighted to welcome you back.Take care,Markus Koller, Cluster General Manager

Dear Geoffrey,Thank you for such a positive rating.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Markus Koller, Cluster General Manager

Sehr geehrter Mukesh,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und dass Sie einen netten und unkomplizierten Aufenthalt bei uns hatten.Gerne würden wir Sie bald wieder begrüssen.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager

Dear Jackie,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Markus Koller, Cluster General Manager

Sehr geehrte Valentine,vielen Dank für Ihren Kommentar.Wir bedauern es sehr, dass unser Hotel Ihre Erwartungen nicht ganz erfüllt hat. Wir würden uns sehr über ein ausführliches Feedback von Ihnen freuen, damit wir unseren Service weiter verbessern können.Hoffentlich können wir Sie bei einem zukünftigen Besuch von unserem Service überzeugen.Freundliche Grüße,Markus Koller, Cluster General Manager

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Schön, dass Sie mit Ihrem Aufenthalt bei uns rundum zufrieden waren, so etwas lesen wir mit Freuden.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Mit freundlichen Grüßen,Markus Koller, Cluster General Manager