6/10 พอใช้
Guillermo
เดินทางกับคู่รัก
19 ธ.ค. 2025
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
We experienced several issues with our initial room. The shower was not functioning properly, and the underfloor heating was also not working. Due to these problems, we were moved to another room. When requesting the room change, we were informed that the amenity kits included with our stay would be provided; however, they were not delivered to our room before we relocated.
Housekeeping service was below expectations. Bed sheets were not changed daily, the tables around the bed were not properly cleaned, and overall cleanliness felt inconsistent. For the price paid, the hotel does not meet the standards one would expect from a Meliá property, and there is significant room for improvement.
That said, the staff were friendly and consistently helpful. Karina, in particular, was excellent, she assisted us with the room change and personally ensured we received the amenities and additional water.
While the hotel offers interesting facilities, the overall experience does not justify a return stay.
Guillermo
เข้าพัก 3 คืน, ธันวาคม 2025
