The place had everything that was needed and more! Good price for unbeatable location and big room. Funny check in process, but if you manage that part, the rest is easy:)
Bra centralt hotell nära Stefansdomen. Det som saknades var beskrivning hur safe box fungerade. Vi kan rekomendera detta hotell skulle gärna bo där igen vi övernattade 3 nätter.
Check-in process kinda confusing … luckily the cleaning lady was there to direct. Room was very clean … old and creaky, but clean and safe. Would not rate this a 4-star hotel (maybe a 2). Area was awesome- close to trains.
เข้าพัก 2 คืน, เมษายน 2025
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
YU
26 พ.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good location in Vienna, but infrastructure is very old. Be sure to contact with the hotel if you want to check in late, the for for building should be open by vendor.
My only positive comment: Good location.
The room had a portable AC (!!) located in the room internal balcony ( facing other apartments windows) We had to sleep with the balcony door open to get some AC. Kind of a Flinstones situation.
We won’t book this place again
La posizione dell'hotel è ottima, però le camere sono vecchissime e trasandate, muri sporchi, mobilio vecchissimo e incompleto, dotazione scarsa, mancavano gli asciugamani e doccia sciuma. Sconsigliato per la qualità, max 1stella e mezza
I did not recieve a code to enter the floor. And it was not clear how to enter the main door at the ground level. Room was simple, but clean. Bed slept good and the fridge worked.
เข้าพัก 1 คืน, พฤศจิกายน 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Ashok
13 ต.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
Bad access instructions
Entry into the property is very difficult, actually it was scary in night. No Uber or cab drivers could arrive in front of the building. We had to drag our suitcases to next street. They sent the code to access the premises very late, so caused us a lot of waste of time from our Salzburg trip.
I have got there. The self chekin didn’t work, they did not send me the PIN code to get the key. Also they didn’t answers the phone. After 1 hour wait I went to another hotel
Nice place to stay if you get the entrance key cod
This is a good place to stay. Location is great to the center and many landmark and restaurants. Hotel is clean, quiet and comfortable. The only problem i had (and major) was nobody sent me the security number to enter the hotel. I made reservation thru Hotels.com. dont know hotels.com should send or the Pension Lumens should send, but somebody ahould have sent me some info when the reservation was confirmed. I only got the confirmation email from Hotels.com (i made reservation the day before). So when i arrived at the entrance, i couldn't get in without this code. Dont know which room is mine, either. I had to call the emergency number with roaming a few times.. then finally made a contact.
This is not a hotel but a “Pension”. These are rooms on a floor of a tired appartment/ office building. There is no reception and getting in at first is rather odd. The front door is locked after 6 PM so good luck getting in touch with someone. When I received instructions they were in German and I requested them in English but never received any. Good that when I arrived I had a friend who helped me. The room was clean, quiet and very central. When I selected 4 Star on Expedia I expected something better.
Bed was broken. Self check in is not at all a good idea for guests traveling internationally. Our flight reached 8am and we got to hotel at 10. We could leave luggage but no one to request a early check in. The hotel had emailed us the code to the room which worked when we got there even though check-in time was 3 PM. We opened a room to find so much trash and stuff left behind by the previous guests. I believe they use the same code for all the guests, which is very unsafe. The place had a small kitchen. It was full of dirty dishes everywhere there is no AC. When we complained, they just gave a fan. Our room was on the second floor and the elevator barely fits two people. We had to do multiple trips to take all the bags upstairs.I would never recommend this place to anyone.
The location was perfect and was quite reasonable. The room was clean with a small refrigerator and there was a small dining area and access to a stove if needed. The only issue we had was getting into our room. It is a self-check hotel so we were given a code to get our room key. We were told to enter the code and a box would open with our key. The problem was that we had to enter the code to get into the door to where the rooms were and there was a lock box on the wall that was NOT the box that would open. There was another box inside where we needed to enter the code a second time to get the key. Just a minor thing but since there was no desk we were on our own to figure it out and luckily someone else came along that called the help number to get the actual directions. Other than that it was wonderful and we would definitely return!
I wanted to share some feedback from our recent one-night stay at your hotel in Vienna. My girlfriend and I were really looking forward to our stop in the city, but unfortunately, we encountered an issue that impacted our experience.
Upon checking into our room, we noticed that the bed had hairs on it, which left us questioning the cleanliness of the linens. This made it difficult for us to relax and get the good night’s sleep we needed before continuing our journey.
What made this particularly frustrating is that we’d already dealt with a similar issue at a hotel in Budapest earlier on this trip. It’s been disheartening to have these kinds of problems back-to-back, as it has taken away from what was meant to be an enjoyable vacation.
I wanted to bring this to your attention because we expected better from your hotel. We hope you’ll consider addressing this, both for future guests and in making things right for us after this experience.
Thank you for your time and understanding. I look forward to hearing from you.
Best regards,
Danny
เข้าพัก 1 คืน, ธันวาคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
28 ก.พ. 2025
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Elendig forhold for inn-sjekk om kveld
Ingen kode/instruksjon var sendt til mobil/epost i forkant av innsjekk. Ytterdøren var låst og telefonen for kontaktperson ble ikke besvart kl 22 da jeg ankom. Først etter gjentatte forsøk og hjelp fra restaurantansatt i samme bygg kom jeg meg inn til inngangen i 4. etg der koden skulle oppgis. Da telefonen omsider ble besvart (etter ca 20 min) fikk jeg kode oppgitt og kom meg inn. Resten av oppholdet og ut-sjekk var ok.