Thanks Chad for the great review! We are happy you enjoyed the hotel! Hope to see you again in the near future.

Hello there,Thank you for the perfect rating and review. We are so glad you enjoyed your stay. We hope we can see you guys here again for your next visit in town!

Hello there,We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We only charge our guests for stain damage if we cannot get it out of the linens or towels and not being able to use it again. We let our guests know this before hand as a policy. We have found that makeup stains usually do not come off of the linens/towels. Which is why we provide our guests with paraben-free biodegradable makeup wipes for their use. We do hope you give us another chance as we will definitely improve our services.

Thank you for the rating and review. We are so glad you enjoyed the stay with us. We look forward to your stay with us!

Thank you for the ratings and review. We are glad that you enjoyed the stay. We look forward to you next stay with us!

Thank you for the review and rating. We look forward to your next stay with us!

Thank you for the review and ratings. We are glad you enjoyed the stay. We hope you will choose us again for you next stay in town!

Thank you for the review and ratings. We are so glad you enjoyed the stay. We hope we can see you guys here again for your next visit in town!

Hello, Thank you for taking the time to write us a review! I apologize about plunger issue. I will be getting more this week! As for our septic, it is done between 10am and 2pm. it is never done while the restaurant is open. This time of year the fields surrounding Vernon are being heavily sprayed with fertilizer, since we are on the outskirts and near these fields this can affect us as well.

Thank you for the review and rating. We hope we can see you guys here again for you next visit in town!

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us !

We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

Thank you for the rating. We look forward to your next stay with us!

Thanks Marianne , See you next time .

Hello Inga,Thank you so much for the perfect rating and review. We hope we can see you guys again for you next stay in town!

Hello Jesslyn,Thank you for the rating and the detailed review. We are glad that you enjoyed the stay with us. We have cookie sheets down at the front desk to give our guests but it is on request. I hope we see you guys here for your next visit in town.

Thank you for taking the time to leave a review! We hope t see you again in the near future.

Hello Analiza,Thank you for the review and rating. We hope you choose us again for your next stay in town!

Hello Victoria,Thank you for the review and for the perfect rating. We hope you come here again for your next visit in town!

Thank you for the perfect rating. We hope you choose us again for your next visit!

Thank you for the perfect rating. We hope we can see you guys here for your next visit in town!

Thank you so much for the great review! We hope to see you again in the near future

Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

Thank you for taking the time to write us a review!

Thank you for the great review!

Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

Hello Shawn,Thank you for the perfect rating and detailed review. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. I hope you will give us another chance for your next stay.

Thanks so much for giving us such a great review!

Hello Collette,Thank you for the perfect rating and review. We hope you choose us again for your next stay in town!

Hello Chantalle,Thank you for the review and perfect rating. We hope we can see you guys again for your next visit in town !

Thank you Cheryl Glad you slept well after your wonderful dinner at the restaurant . Hope to you soon

Thank you for the perfect rating! We hope to see you in the near future.

Thank you for writing this detailed review Matthew. We really appreciate the perfect rating as well. We hope you will choose us again for your next stay in town.

Hello Kyle,Thank you for the perfect rating and for your detailed review. We are so glad that you enjoyed your stay and that our catering meet your needs. We hope we can see you again for your next visit!

Hello Brian,Thank you for the perfect rating and review. We are glad you enjoyed the stay. We hope we can see you all again!

We appreciate your positive feedback about our hotel. If you are traveling our way again, make sure you come stay with us again.

Thank you for giving us a perfect rating . Hope to see you again .

Thank you for the perfect rating and review. So glad that you enjoyed the stay with us. We hope we can see you guys again this year!

Hello Heather,Thank you for the perfect rating and for the detailed review. We are glad you enjoyed your stay with us. We hope to see you again this year or for your next visit!

Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

Thank you Elizabeth , look forward to having you stay with us again .

Thank you for your review

Thank you for taking the time to write us a review. I apologize for the noise problem you had. Letting us know would have certainly allowed us to deal with the noisy neighbors at that time.

Thank you for taking the time to write us a review. We hope to see you again in the near future.

Thank you for taking the time to write us a review. We hope to see you again.

Thank you for taking the time to write us a review. We apologize about the hot tub and coffee. I will be speaking to maintenance about this issue.

Thank you for your perfect rating. We hope to see you again!

Thank you for taking the time to write us a review. We are pleased you enjoyed your stay. We hope to see you again.

Thank you for taking the time to write us a review. We are happy you enjoyed your stay.

We are sorry our property did not meet your expectations. The parking, highway and elevator unfortunately are out of our control. We always let our guests know that we do not to automatic cleans since Covid as many guests don't want people in their space but if requested we will certainly make it happen.