The building is older and needs some minor repairs. My bed was comfortable but is showing wear. My room had a piece dental floss left in the shower and a fruit snack wrapper on the floor. Other than that it was clean. With a bunch of volleyball players and a full hotel it was a quiet and peaceful stay.
Room was newly renovated, so very nice. The room heater temp ran a bit high, so we figured out how low to set it (68) to feel normal.
Pool and hot tub were nice and clean, and breakfast was on point with the pancake robot!!!
Meredith
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก AL - Front Office Manager วันที่ 26 เม.ย. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express VANCOUVER NORTH - SALMON CREEK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 3605761040 or fom.hisc@bhghotels.com.
6/10 พอใช้
Alexandra
เดินทางเพื่อธุรกิจ
8 มี.ค. 2024
The bedding and bathroom were very nice; the hotel is going through renovations so I expect it to improve in terms of noise and organization in the near future!
The staff was great and the hotel room was fine. The pancake machine was out of order, but otherwise there were the usual breakfast options. The hotel itself is in a parking lot off a couple busy streets and a few blocks and a bus transfer away from downtown. It's a functional location to be if you are going somewhere else.
We checked in around 10pm. Al was at the front desk and was very welcoming. Our only compiant was house keeping would take our towels evn though they were hung up and not replace witht the same number. They also did not replace tp so we had to get it from the desk. Rooms were cleaned each day and all the staff was very friendly & helpful.
Love the breakfast and that coffee is available all day. The only complaint is that there was no door hanger for "do not disturb". I did ask the cleaning person on the floor we were on to leave our room alone - told her we didn't need anything, but someone went in anyway. Not a huge deal. Next time I'll ask for a door hanger at the front desk if there's not one in the room.
This is absolutely the worst Holiday Inn Express I have ever stayed in. I booked three rooms for a family trip and all three rooms smelled of stale cigarettes. Carpets were not vacuumed. My shower wall was dirty. The window in my room was partially opened and would not close all the way and the lock was broken. The coffee makers all needed cleaned out. The coffee we made in them tasted awful. The staff was slow and lazy. The breakfast was terrible and mostly cold. The person on the front desk in the morning was too busy on her phone to be bothered with her job. I will never stay here again.
Stayed here several nights while visiting relatives. We had a suite which fit our needs perfectly, adding a separate living area. Hotel staff was friendly, housekeeping services daily and breakfast was predictably fine. Area was convenient and felt safe.
Did not get the room I had asked for. Facilities and rooms appear to be outdated and dirty. Pool water was cold. only good part of the hotel was the breakfast. Kudos to the breakfast crew.
I will probably stay away from Holiday Inns and Express from now on.
Our room was very loud at night sitting right above the main doors. We also didn’t get the bathtub that was advertised and instead had a shower. A nice shower! But not nice for bathing small children. Staff was really nice and the pool was newly reopened the day after we arrived. Wish it would have been open day 1 but at least we got some time in it! Room was old but cleaned very well. All but 1 staff member was exceptional and kind. Would absolutely not stay again as a family. Especially as one of the most expensive hotels in the area.
The service and room were excellent, but they cheaped out on construction. Every time the main door opens my bed would vibrate and the noise was terrible when you are trying to sleep. Also, you can hear the elevator going up and down. They didn't sound proof between the electric divises and room 206.
Lobby had an odor (wasn’t nice) upon check in found out the pool & hot tub was closed. Was especially looking forward to a soak after a long day of setting up booth for toy show the following day. Room was nicer and cleaner than last visit. But at last no tub in room (to have a soak since hot tub closed) had shower only. Didn’t sleep well bed not comfortable. But over all it was a nice stay..,
Tammarie
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Al วันที่ 2 พ.ย. 2023
Thank you for your review. We sincerely apologize for the lobby odor upon check in and for not being able to use the pool and hot tub during your stay.We hope you stay with us again and that your future experience is better.
The staff were excellent and went above and beyond! Im travelling with my two very little children by myself and my car batter died at checkout. Becky at the front desk saw my hood up and sent their maintenance worker out to investigate. The GM pulled up with her own car to give me a jump! Would absolutely stay here again!
Ashley
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Al วันที่ 2 พ.ย. 2023
Thank you for your review. We are happy to hear that you had a great stay despite your car troubles.