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Reviews of Fairfield Inn & Suites Valdosta

2.5 out of 5
Fairfield Inn & Suites Valdosta
2010 W Hill Ave, Valdosta, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 988 reviews" "
Rating 8 - Good. 271 out of 988 reviews" "
Rating 6 - Okay. 63 out of 988 reviews" "
Rating 4 - Poor. 31 out of 988 reviews" "
Rating 2 - Terrible. 25 out of 988 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in May 2024

10/10 Excellent

Ryan, Dawsonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very comfortable property. Amazing water pressure, tons of hot water. Staff was super friendly. Slept like a baby!
Stayed 1 night in Apr 2024

10/10 Excellent

Natoshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Saundra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there before, would not have come back if it wasn't good.
Stayed 1 night in Mar 2024

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Mar 2024

4/10 Poor

Ken

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As a frequent traveler, I value cleanliness and maintenance in accommodations. However, my recent stay left much to be desired. The issues were glaring and unfortunately overshadowed any positive aspects of the stay. Upon entering the room, it was immediately evident that cleanliness was not a priority. The carpets were noticeably dirty, with stains and grime scattered throughout. Walking barefoot was out of the question. The shower curtain was in dire need of replacement, showing signs of mold and mildew buildup. It was a discomforting sight that detracted from any sense of relaxation or cleanliness. To exacerbate matters, the presence of mold on the ceiling was unmistakable. This not only posed health concerns but also indicated a lack of regular maintenance and attention to detail. Mold is not something guests should encounter during their stay, and its presence speaks volumes about the upkeep standards of the hotel. While the location may be convenient and the staff courteous, these positives are overshadowed by the neglect evident in the room's condition. It's disappointing to see such potential marred by a lack of basic cleanliness and upkeep. In conclusion, I cannot recommend until significant improvements are made in maintaining cleanliness and addressing maintenance issues. Guests deserve a comfortable and hygienic environment during their stay, which unfortunately was not.
Stayed 1 night in Mar 2024

8/10 Good

Maureen

Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was upbeat and friendly. Very efficient. Our room was clean and spacious. The breakfast was delicious with lots of selections.
Stayed 1 night in Mar 2024

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
New person at counter took 30 mnts to get ck in
Stayed 1 night in Mar 2024
Response from Margaret on 16 Mar 2024
Hi Elizabeth,I know your time is valuable, thank you for doing the guest experience survey. We appreciate your comments and will work on improving our check in time. Indeed, the person at the desk is new and I apologize for the length of he took to do the check in process. We will communicate this to him so he can improve. Thank you for choosing to stay with us.

10/10 Excellent

Charles

Stayed 1 night in Feb 2024

8/10 Good

Carol

Travelled with family
Liked: Staff & service, amenities
This is a good hotel. The only drawback is that it’s showing its age so our room was a bit dingy. I’m sure they’ve been been cleaned well, but look dirty because of the permanent marks and stains that come with age. The air conditioner was loud so we ended up turning it off which was fine since we were there in February.
Stayed 1 night in Feb 2024
Response from Margaret on 24 Feb 2024
Hi Carol,Thanks for doing our Guest Satisfaction Survey, we appreciate your honest feedback.Your number one priority is to provide excellent service and a clean environment for our guests. I am glad that we were able to do so for you.Your reference upkeep of the hotel, we are on a Marriott schedule for renovations at that time we will have those issues done.

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good ptoperty
Stayed 1 night in Feb 2024
Response from Margaret on 8 Mar 2024
Hi Bill,Thank you for your kind comment.

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
No need
Stayed 1 night in Feb 2024

8/10 Good

Van

Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Outside was a little dirty pool and grounds. Inside needs a complete remodel but until that happens you must keep things cleaner. Inside the room was fine, bed was good. Breakfast could be better, no cooked oatmeal, sausage looked weird, and no black tea. All workers were very nice and helpful. I think that I would stay there again if I need to stay in Valdosta.
Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Stayed 1 night in Feb 2024

8/10 Good

Suzanne, Pompano Beach

Stayed 1 night in Feb 2024

10/10 Excellent

Donald, SENECA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Loved having a first room😊
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

6/10 Okay

Patrick

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

Jerold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got served complimentary craft beer and wine
Stayed 1 night in Jan 2024

10/10 Excellent

Helen Lynn, Chattanooga

Liked: Cleanliness, property conditions & facilities
The hodd tee el was excellent and the staff was great!
Stayed 1 night in Jan 2024
Response from Margaret on 24 Jan 2024
Hi Helen,Thank you for doing the guest satisfaction survey about your stay. We appreciate your feedback and I'm very glad that we were able to make your stay a great one.

10/10 Excellent

Cory

Business traveller, Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Margaret on 25 Jan 2024
Hi Cory,Thank you for choosing to stay with us. I'm glad to hear that we were able to make you stay a pleasant one. Hope you choose to stay with us again if you travel through our area.

10/10 Excellent

Ekai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

richard

Stayed 1 night in Jan 2024

2/10 Terrible

Bryan

Disliked: Cleanliness, property conditions & facilities
Hotels.com is a waste DO NOT use them.
Your gift card process is terrible. Cannot utilize discounts. I suspect that is so your company can profit on those opportunities. I am on a mission to make consumers aware to end your business. It only benefits your business. Waste of a middleman. The hotel was dirty in our room. I’m sending them the pics because you have no value to customers. Your value is only for yourselves.
Stayed 1 night in Jan 2024

8/10 Good

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Margaret on 9 Feb 2024
Hi Andrew,I know your time is valuable so thank you for doing the Guest Experience Survey. Our number one priority is to provide excellent service and I am glad that we were able to provide that for you.I hope if your travel through our area again you will choose to stay with us.Thank you.

8/10 Good

Jeffry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Tiffany, Okeechobee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Russell

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023

8/10 Good

guillermo

Stayed 2 nights in Nov 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk was very helpful and welcoming upon checking in. However, the next day at breakfast the woman who cleans up breakfast was very pushy and kept telling me I only had 7 minutes, 5 minutes, then 3 minutes to grab what I wanted for breakfast because it was over at 9am. While the breakfast setup was very nice and varied, the personal countdown was unnecessary and unwelcoming. I felt like she just wanted everyone to leave. She even gave another gentleman trouble for trying to get some milk for his coffee at 8:59, telling him he couldn’t have anything else because breakfast was over. She made my breakfast very unpleasant and ruined my appetite.
Stayed 1 night in Nov 2023
Response from Margaret on 23 Dec 2023
Hi Russell,Thanks for your survey, I appreciate your honest feedback. I will extend your kind remarks to our Front Desk Agent. I apologize for our breakfast attendant and will also speak to her so she can do things better. We do not tolerate this kind of behavior and I am sorry that you were subjected to such attitude.Hope you choose to stay with us again if you travel through our area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, safe, enjoyed complementary hot chocolate and breakfast.
Stayed 1 night in Nov 2023
Response from Margaret on 28 Nov 2023
Hi Michelle,Thanks for the kind comments much appreciated. Our number one priority is to provide a clean, comfortable and welcoming atmosphere for our guests, and I am glad that we were able so.I hope that if your travel through our area again you will choose to stay with us again.Hape a great day.

2/10 Terrible

Melanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold smell was so bad I woke with a sore throat. I was told they could not move me because they were booked up but when I booked a different hotel I saw they had vacancies.
Stayed 4 nights in Nov 2023
Response from Margaret on 28 Nov 2023
Hi Melanie,I sincerely apologize for the mold and not able to transfer you to another room and you waking up with a sore throat.Our number one priority is to provide a clean comfortable environment for our guest I am sorry that we were not able to do so for you.My hope is that if you trave to our area again that you will give us the opportunity to provide the service try to achieve.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with friendly staff.
Stayed 1 night in Nov 2023
Response from Margaret on 25 Nov 2023
Hi William,Thanks for your kind comment I appreciate it. One number one priority is to provide a comfortable environment for our guest, and I am happy that were able to do this for you.Hope if you travel through our area again you will choose to stay with us.

10/10 Excellent

Renata

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Anita

Stayed 1 night in Nov 2023
Response from Margaret on 13 Nov 2023
Hi Anita,Thank you for your feedback we appreciate it. Our number one priority is to provide a welcoming and clean environment for our guest, and I am happy that we were able to do so for you.Have a great day.

8/10 Good

nilesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice. Location is off interstate but its noisy
Stayed 1 night in Nov 2023
Response from Maragret on 11 Nov 2023
HI Nilesh,We appreciate you feedback and thanks for the kind comments about our staff. Thanks for staying with us and hope if you travel through our area again you will do the same.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good 👍
Stayed 2 nights in Nov 2023
Response from Margaret on 11 Nov 2023
Hi William,Thanks for your feedback, we appreciate your kind comment. We are happy that you had a great stay with us.Hope to see you again if and when you travel through our area.Have a great day.MargaretAsst. General Manage

10/10 Excellent

Kathryn, mukwonago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and comfortable beds. Staff was very welcoming and helpful. Good breakfast and it was nice to see so many dogs with their owners!!
Stayed 1 night in Nov 2023

10/10 Excellent

Victor, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one issue. Hotel is too large to have only one waffle machine. The line wait was a issue.
Stayed 1 night in Nov 2023

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well lit parking. Otherwise not sure I would have felt safe.
Stayed 1 night in Oct 2023
Response from Margaret on 25 Oct 2023
I know your time is valuable but thanks for your feedback. appreciate your comments. Glad to know that you felt safe at our property. Thank you and do have a wonderful day.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service!
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Margaret on 16 Oct 2023
Thanks, we appreciate your honest feedback, and we are very happy that you had a wonderful stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It works
They were the only available, there was a festival nearby.
Stayed 1 night in Oct 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could be a lots better
Stayed 1 night in Oct 2023