โรงแรมใกล้สวนสัตว์ยูทิกา, Utica

"Yes "

"Room was in disrepair, cracked window that made it feel unsettling, lock was broken which didn't make us feel safe, as well as the shower was brutal, flooded the bathroom. Much needed repairs, wouldn't stay here again. "

"My daughter graduated from Utica University. It was great for a quick trip."

"I was on the first floor which was incredibly loud from the road noise and did not sleep at all. I had my service dog with me and the day after I checked out I got charged a pet deposit which I was never informed of. I called the same day they said it would be refunded I never received a refund."

"Staff was very helpful and accommodating. Lobby was attractive and inviting. Hallways smelled dank and like curry chicken and not fresh, dog in neighbor room barked a lot, wifi kept resetting and it was annoying to have to log in frequently, rooms need some updating, bathroom vent full of built up dust, room needed to be dusted from spiders and webs, beds were too hard and the base made noise every time someone moved. Tv was a nice size, the grounds were well kept and attractive. "

"The check in person was outstanding...courteous, friendly, helpful. He noticed that we're older folks and offered us a first floor room with parking right outside the door, which we appreciated. The only negatives were that even though it was obvious the bath had been cleaned, no extra rolls of toilet paper were provided which necessitated a trip to the front desk, and for some strange reason the trashcan in the bedroom had not been emptied. Other than that, all okay."

"Do not rely on canceling online before deadline, Expedia showed the room was canceled but they did not honor it , make sure you call and ask for proof of cancellation otherwise the online portal will show the reservation active after couple days and charge your card , Expedia rep will deny liability. very bad experience with Expedia, don't rely on what is confirmed on the screen. "

"Nice hotel. Staff was very friendly. Pool good enough for kids. Site was clean. "

"It was fine. Perfect for what I needed for a week"

"I was met by Jon at the front desk. He was very friendly and helped me out with an issue. All the staff were great and friendly! Room was awesome and place was clean. Breakfast area was kept clean and stocked. Coffee was amazing, freshly ground and available 24/7. Definitely recommend staying here."

"Ample parking. Staff was friendly."

"👍"

"We were very disappointed that the hotel did not disclose ongoing renovations at the time of booking. The work was centered in the entrance lobby, making coming and going feel unsafe and hectic with our one-year-old. Between the loud construction noise and the overpowering paint fumes, it was not a suitable environment for a young child. Transparency is key, and we should have been given the chance to book elsewhere given the conditions."