Search Hotels Near Upper East Highland Lake, Highland Lakes

"The hotel was fine for one night, except the sound proofing between rooms is minimal. Also, the property could use an update! Staff was very nice though. "

"Don’t ever stay here. When I first arrived my room smelled like strong weed. I went back to the front desk to get another room because no way was my family and I staying in there. The second room had a huge rip in the ceiling where the paint was peeling badly, the shower was clogged, and so was the toilet. We back to the front desk to let them know and they advised they have no maintenance staff so there was nothing they could do beside give us another room. Now going on our third room, we inspect the beds before even laying in them (we do this for every room we went to) and we find bed bugs! I too a picture of it and immediately went back to the front desk frustrated and angry at this point. When I showed the front desk the picture it was as if they know they have bed bugs and don’t care, they weren’t even phased by what they saw and didn’t even apologize. They simply offered another room. After seeing that there was no way my family and I was staying there. I demanded a refund and they kept denying me since I booked through Expedia. Once I contacted Expedia directly they were more than helpful to help me out. They even told me they weren’t the ones to provide me a refund it was the hotel so they had to contact them directly but at the end, Expedia was able to get my money back. The worst hotel ever! "

"A very clean, nicely staffed hotel at a very reasonable price. Stayed there three times in the past two months. Definitely will return."

"Building could have some"

"Good"

"We stayed at Sleep Inn for a few nights. The staff was wonderful, the breakfast was decent enough. But what put a damper on our stay was how thin the walls were. The hotel has posted quiet hours from 10pm-7am, but our first night there our next door neighbors were extremely loud laughing, talking, and dropping things all of which we could hear perfectly. We gave them some time to quiet down before calling the front desk and they quieted down for a few mins then started back up. We finally got to bed around midnight after trying to go to sleep for several hours. The next day we went to the front desk and asked if those people had checked out or if we could move rooms. Thankfully they had checked out and to the staff's credit they blocked off that room so we could get some sleep. But they only blocked it off for one night. The third night more people went into the room again and they were loud, but abided somewhat close to the quiet hours. When we were there, there weren't that many cars in the parking lot, so we thought it would have been nice if the hotel spaced out the guests if they know the walls are so thin. There are signs everywhere letting you know you can get earplugs at the front desk and tips on how to get better sleep. But for a hotel called Sleep Inn you think they would have invested in thicker walls. I've never had this issue at Hampton Inn or the Marriott. "

"Staff was great. Building, room, pools were all very clean. "

"I was using the handicapped parking area which still had mounds of snow and a lake of water in one of the spots. "

"Nice amenities great location"