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Novotel Ulaanbaatar

3.5 star property
Experience the heart of Downtown Ulaanbaatar with comfort and convenience at your fingertips - a central base for exploring Mongolia's capital

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Travelers find themselves in the heart of Ulaanbaatar's energy at Novotel. The hotel offers a rejuvenating sauna, steam facilities, and five restaurants with regional cuisine. Guests enjoy free in-room WiFi, a gym, and an indoor pool with sun loungers.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
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About this property

Novotel Ulaanbaatar

  • Hotel located in Downtown Ulaanbaatar
  • A coffee shop/cafe, dry cleaning/laundry services and a bar are just a few of the amenities provided at Novotel Ulaanbaatar. For some rest and relaxation, visit the sauna or the steam room. At the 5 on-site restaurants, enjoy lunch, dinner, light fare and Regional cuisine. Free in-room WiFi is available to all guests, along with a gym and a business centre.
  • You'll also enjoy perks such as:
    • An indoor pool, along with sunloungers
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and concierge services
    • A ballroom, multilingual staff and coffee/tea in reception
    • A banquet hall, luggage storage and smoke-free property
  • Room features
  • All 192 rooms have comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • Flat-screen TVs with cable channels
    • Free infant beds, coffee/tea makers and heating

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8.2 out of 10, Very good, 188 reviews
The price is ฿3,784
฿4,239 total
includes taxes & fees
3 Jun - 4 Jun
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Policies

Check-in

Check-in start time: noon; check-in end time: 11:30 AM

Early check-in subject to availability

Early check-in fee: 30 per cent of room rate

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 8 for children
  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: 30 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Frequently asked questions

Does Novotel Ulaanbaatar have a pool?

Yes, this property has an indoor pool.

Is Novotel Ulaanbaatar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Ulaanbaatar?

Limited spots are available.

What time is check-in at Novotel Ulaanbaatar?

Check-in start time: noon; check-in end time: 11:30 AM. A 30% fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Novotel Ulaanbaatar?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Novotel Ulaanbaatar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Novotel Ulaanbaatar located?

Located in Downtown Ulaanbaatar, this hotel is within a 10-minute walk of Migjid Janraisig Sum, National University of Mongolia and Dashchoilon Khiid. Sukhbaatar Square and Government Palace Garden are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 73 out of 139 reviews
Rating 8 - Good. 44 out of 139 reviews
Rating 6 - Okay. 12 out of 139 reviews
Rating 4 - Poor. 6 out of 139 reviews
Rating 2 - Terrible. 4 out of 139 reviews

Reviews

Verified

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Room was great: nice amenities and very clean. Gym facilities were clean with well-maintained equipment. Breakfast buffet had a good selection and was fresh. Staff was pleasant and helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern rooms, well designed. Friendly staff, central location with shops and restaurants nearby.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

josephine

Liked: Cleanliness, property conditions & facilities
Excellent customer service! Air-conditioning working! Very clean and bed very comfortable.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable,clean, and everything worked as expected. Staff were fabulous. Highly recommended.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent - though during tourist season a lot of the stuff kept running out quickly and it was hard to keep up demand for certain foods. The rooms were massive and had a great view overlooking the city and staff was extremely helpful and nice!
Verified

6/10 Okay

Nancy

The room itself was fine and comfortable. However, I was disappointed with the breakfast arrangement. What was advertised as a buffet breakfast was changed to a plated meal delivered to the room, which did not meet expectations. Another issue was the very low water pressure in the shower, which made it inconvenient to use. On a positive note, the staff were very accommodating, polite, and helpful throughout the stay, which was appreciated.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

William

Liked: Amenities
The staff was very responsive and patient as we struggled through language
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Jeremy A

Liked: Cleanliness, staff & service, amenities
This is a nice hotel. Comfortable facilities. Walkable from downtown, but not in the lively areas.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good amenities, wonderful shower with big towels. Buffet is very good: high quality, wide selection of dishes. Gym is clean and well apportioned.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good . Specially all the staff was very kind and helpful.
Stayed 5 nights in Aug 2023
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Ulaanbaatar. New and modern rooms and common areas. Walk me to many good restaurants.
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay, with very friendly and professional staff. Nicely designed modern rooms, and nice facilities. I just seem to have a hard time getting the room to be comfortably cool for sleeping at night. I'll most likely be back the next time I'm in Ulaanbaatar, as it is a very convenient location.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mongolia

A quick stop before an epic tour of Mongolia. Staff were extremely helpful and friendly!
Stayed 1 night in Jun 2024
Verified

8/10 Good

Tamás

Liked: Cleanliness, staff & service, property conditions & facilities

Decent hotel in UB

The hotel was generally good, the price included breakfast, which was also acceptably enough. The only small issue was with the water pressure, which was quite low on the 9th floor.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Steph

Liked: Staff & service
Excellent staff, poor upkeep. First room i was assigned (junior suite), door card reader did not work. Engineer was called in to open the door with the master key, and i was told not to leave the room, or i would not be able to reenter. Promised to fix it next morning. Found 2 empty plastic bottles, not cleared from previous guest, and water not replenished. Ordered room service since i was trapped in the room, the young man who served me was very polite and helpful. Next evening after returning from my activities, card reader still not able to work. After some time they moved me to another suite (upgrade). Overall rooms are spacious and comfortable but dated.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Beat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly staff
Stayed 1 night in Jul 2023
Verified

8/10 Good

Eugene

Liked: Cleanliness
Easy walk from Sukhbaatar Square
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Dulamjav

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall good.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night after long trip and just before starting a tour. Place was great, and we got the rest we needed.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Naran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and friendly staff
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel , pleasant staff

Came with 22 athletes from Canada . Great experience
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

After a long trip round Mongolia, the hotel was a welcome retreat. The front desk staff were very helpful. The bed plus pillows were amazing. Great shower too. I was also able to get my laundry done quickly at a reasonable cost. I had a lovely dinner in the main restaurant attended to by a very pleasant and efficient waiter.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and. Lean room
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Wonkyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the center
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Samy

Liked: Cleanliness, staff & service, property conditions & facilities
Is ok
Stayed 2 nights in Jul 2023