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"As a repeat customer at Grand Chancellor Launceston everything was as expected ,very good ,,,, when it was time for bed we were very surprised as the bed was also host to a lot of ants ,, after some time later we relocated to another room this was a big inconvenience as I am a disabled person,,,, I thought this would have at least have been a very sorry apology from the management, but did not happen ,,quite disappointed,, ( 27 may. room no 1017 ,) thank for allowing me review my experience....

"Step back in time"

"Could not fault this place! Stunning views. Immaculately clean and wonderful staff! The onsite pub was also fantastic the food was delicious and customer service was great!"

"Clean place and friendly and helpful staff. Very límites parking spots. We were Lucky"

"Room was clean but very dated. Bed very uncomfortable. Lounge needs replacing - crumbling vinyl and not very inviting to sit on. Staff were friendly and helpful and pub meal was very good ! Overall a find stay for one night"

"Needs a modern upgrade to catch up with times.. Also the buffet breakfast was way to expensive for what was available "

"Unfortunately had a rough check in where one room could't be located due to the system changing the name on our booking. Otherwise the rooms were spacious and clean."

"Great location and atmosphere. Staff very obliging. Reviews we read talked about the lift. Still out of service but the problem was explained to us about the difficulty in having it repaired. The staff were happy to deliver our luggage to our room."

"Heritage property with modern amenities, pubs & eateries close by."

"The cabin was clean, the beds comfortable, tea,coffee and milk were provided. Our cabin even had a dishwasher. The gardens are immaculate. The staff are wonderful. I highly recommend getting up before sunrise, walking the few steps down to the river and watching the sun rise over the Tamar River. We really enjoyed our stay there."

"Great rooms. Very clean and comfortable. The restaurants and seating areas are fantastic. Coffee was great."

"Close to town. Modern rooms. Shower pressure was amazing."

"Overall might have been a lovely stay but if you are handed the keys to room 6 turn around forget your money and go elsewhere. Directly on the main road, at the top of the stairs so you join in everyones conversations. Also directly above the noisy doo that enters the building. We had to make door jams with our pizza box to stop our door shaking eberytime the downstairs door opened."

"An interesting, historic property with amazing views over the city. Everything one needs, but the upstairs rooms are more suited to the younger or able bodied. Hard to get parts of the room warm. Need to supply a map and information about parking. One can park along Law Street, once you negotiate the one way streets and find the backway into it, which isn't easy in dark, even with GPS."