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" Clean"

"The bed was wonderful. Slept great. The room was large. Good shower. The check in was easy. View was beautiful of the golf course"

"This is my second stay in BW this week and again I was very pleased. It looks like they are after major renovations. Everything is modern, clean and it's pleasant to be here. Very nice breakfast, good location and reasonable price "

"Friendly staff… my room was a good size and comfortable bed.."

"Great staff, fast and friendly Service. Hotel itself is a bit outdated given its age and location, in need of a mild refresh. Curtains were hanging on my a thread and needed to be repaired. Toiletries were nice but I’m allergic to Argan Oil so that was a bummer because almost all products had that in them. Rooms service was great but wish there were real Utensils and drinkware versus just takeout boxes and such. Room was clean enough but hotel needs to invest in aroma diffusers to cover up general musty odor. Club room on 15th floor was ok, nothing to write home about. Room was fairly clean. Would recommend - great location. "

"I booked two rooms here for my family because the property advertised an indoor pool and breakfast. Unfortunately, the stay revealed several operational issues. Shortly after booking through Expedia using the “pay at the hotel” option, the hotel attempted to “authorize” my card early because they were fully booked and I was told I would lose the rooms if the charge didn’t go through. At check-in we were initially assigned a room that was clearly under renovation with open paint cans, supplies and debris inside. The front desk did move us after we returned downstairs, but this room should never have been in inventory. Security was also concerning. Multiple exterior doors had signs stating they opened without a key, which did not inspire confidence as a guest. Breakfast the next morning was poorly managed. Tables were dirty, items including juice were empty and my daughter cleaned a table herself so our family could sit. Shortly after we left, the area was roped off while staff members sat and ate the then replenished food. After years as a hotel General Manager myself, I was surprised and disappointed by the number of preventable service breakdowns during a single stay. When I asked if someone could reach out to the GM, I was told “We can only reach her through WhatsApp and she probably won’t answer”. This is a lovely hotel in a nice area. It has the potential to be great if stronger attention is given to operational standards, communication and service consistency."