Search Hotels Near Trout Pond Preserve, Lyme

"The room was spacious, clean and comfortable. The amenities were much appreciated. However, although there was a sign that said they were remodeling and apologize for the inconvenience and noise, I did not expect hammering directly above my room at 8:30 AM. The staff at the front desk said they’d ask them to stop but they did not which made it impossible to do anything but check out. This was a room that cost $385 for one night in Lebanon New Hampshire, off the highway."

"Goog"

"Property was fine for a mid tier hotel. The ground level floors on the way to only elevator were being renovated so there was an intense smell of paint. Additionally, housekeeping staff could be more diligent. Minimal effort to clean room. Sheets weren’t changed, beds just haphazardly made. Used wash cloth left behind balled up in shower (not even where we left it!). The furniture wasn’t dusted even when we deliberately put away our belongings so she may clean more thoroughly after 1st night. Overall, an okay stay."

"Nice location "

"Great stat"

"when we arrived at our room after dinner the A/C didn't seem to be working and the TV was not getting any signal. we called the front desk. They sent a gentleman to assess the situation. he said he would come back to fix the problem. He came back with a portable fan! We said no way - and forget about it. We finally got it working. He also said he was the new "houseman" and had no ide how to fix the TV. We said send in the engineer. He left and came back shortly and said there was no engineer on site and it would take at least 30 minutes to get him there. We said forget bit but have the manager call us. The front desk called (apparently there was no manager available?) and reiterated it would take time. But offered no solution or apology. We specifically asked that the manage call us in the morning - the desk person said they would leave a note. No call. at checkout the desk person never asked "how was your stay". I offered the story. He asked do you want to speak to the manager. I said sure. Hre came out, listened to the saga and responded; "no houseman on duty, huh? I'll look into it." This was not a 4 or 5 star experience certainly for what we were charged. Most disturbing was the seemingly indifferent response to addressing the problem coupled with no apologies. Some times it's the little things that make all the difference. For what it's worth."

"Everything felt clean and fresh."

"The person at the front desk gave me permission to stay longer, until 12:30 and then an extra 15 minutes, which allowed me to finish my work, work out, and shower. Much appreciated!"

"All good, breakfast disco coupons for the next door Turkish bakery was fabulous "