With reference to your complaints there was one guest that was very loud at 4.00am and that was due to a medical condition were the ambulance was called and police and she was taken to hospital. Regarding the Wi-Fi the reason it was down was the modern was effected due to a power outage and after being on the phone to Telstra that problem was resolved after four hours. When you checked out and left your luggage at the motel and upon your return I informed you that the cleaning staff notified me that your room was left filthy and it took housekeeping more than double the time to clean the room which you took offence to. Manager