The property’s common spaces are beautifully designed and the staff is attentive, friendly, and knowledgeable. I also enjoyed that I could get to the subway without ever leaving the hotel. Super convenient.
That said, the room itself had several questionable design features that would lead me to likely book elsewhere on my next visit to Toronto. For one, the lights cannot be individually controlled. They’re pre-set to 3-4 different settings controlled by a panel. This was incredibly frustrating because the room was always either too bright or too dark for me and there was absolutely nothing I could do about it. Secondly, due to the room’s design (no traditional bathroom), the vanity mirror is in the middle of the room, but facing away from the natural light coming through the window. It has a dim (pointless) light around it, and there no light above the mirror either, so the mirror was completely useless because you cannot actually see yourself in it. I have seen this feedback shared across several platforms, but it seems nothing has been done to remedy.
Finally, every single night there was a random and inconsistent drill-like noise that seemed to come from one of the rooms around me, but no one could pinpoint what it was. This didn’t last long, but when it did happen, it was off and on for around 45 minutes. Every single night.
