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Thanks for the comment. I will pass on the management team.

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Thanks for the compliments

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Good afternoon Ms. Doyle,I sincerely apologize for the inconvenience caused by the unexpected change in your room type during your recent stay with us. It was not our intention to disrupt your experience, and I understand the frustrating it must have been to not receive proper explanation regarding this matter.To express our sincere apologies and gratitude for your understanding, I would like to extend an offer to you. Should you choose to stay with us again in the future, we would be delighted to provide you with a discounted rate and ensure that your stay is nothing short of enjoyable.

Thank you. I will pass on the compliments to our food and beverage team.

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Good morning, Thank you for the feedback. I will pass on the message to my food and beverage manager

Thank you for the good compliments

Sorry to hear that we fell short during your stay. Are you able to provide us more details regarding where we fell short during your stay??

Sorry for the inconvenience you had during your stay

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Thanks for the good compliments

I will pass on the good compliments to my team

Thanks for the compliments

Thanks for the compliments

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Thank you! Hope to see you again.

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Dear Carmen,Thank you for choosing Springhill Suitse by Marriott Toronto Vaughan.

Thank you for the compliments. I will pass on to the team.

Thank you

We appreciate your compliments.

Good afternoon Becky,We do apologize for the inconvenience you had encountered during your stay. We have posted 5000 Marriott Bonvoy points as compensation

Dear Mat,Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you experienced during your recent stay. Providing exceptional service and maintaining high standards of cleanliness are our top priorities, and we regret that we fell short of meeting your expectations on this occasion.Regarding your concerns about the breakfast experience, we take your feedback seriously and will address this issue with our breakfast staff to ensure that they are providing attentive service without making guests feel uncomfortable. We understand the importance of a pleasant dining atmosphere, and we will strive to make improvements in this area.Additionally, we appreciate you bringing the condition of the pool room to our attention. Our maintenance team will promptly investigate the issues you mentioned with the ceiling and cleanliness of the pool and hot tub areas. Please accept our sincere apologies once again for the inconvenience caused during your stay. We value your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

Good morning Kevin,I do apologize for the inconvenience regarding about the advanced payment taken prior to your arrival.

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Dear David,It's great to hear that our staff left such a positive impression on you! We pride ourselves on providing exceptional service, and it's always rewarding to know that our efforts are appreciated. Once again, thank you for choosing Springhill Suites by Marriott Toronto Vaughan.