Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
4/10 แย่
Sandra
15 พ.ค. 2024
ชื่นชอบ: ความสะอาด
Very noisy room next to the elevator.
Sandra
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Management วันที่ 16 พ.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
4/10 แย่
Caroline
13 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The rooms where small and seems really pricey for what you get. Beds are not queens
Caroline
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 13 พ.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
You can see it when you land and it's a very short easy walk to the airport. 10/10 would stay again.
John
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Management วันที่ 7 พ.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
10/10 ดีเลิศ
Michelle
30 เม.ย. 2024
ชื่นชอบ: ความสะอาด
Michelle
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 1 พ.ค. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
Great Service, and quick trip to the Airport! Restaurant on site also good.
Kathleen
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 29 เม.ย. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
Very modern and clean. Grounds very pleasing and colourful
Thomas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 29 เม.ย. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 ดีเลิศ
Kimberley
27 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
The staff are very, very friendly. They really make an effort to make you feel welcome.
Kimberley
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 29 เม.ย. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
8/10 ดี
Jim
27 เม.ย. 2024
ชื่นชอบ: พนักงานและบริการ
Jim
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 29 เม.ย. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 ดีเลิศ
Abe
22 เม.ย. 2024
Abe
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 13 พ.ค. 2024
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
Hotel was clean, staff was fantastic and very nice at check inn. The hotel is a little dated but was a nice and quiet hotel. To go anywhere like a restaurant or shopping you have to drive or take a taxi. Nothing is close to the hotel.
Gordon
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 20 เม.ย. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel clean and appreciated our fantastic staff during your check-in process.We understand your concerns regarding the hotel's location and the convenience of nearby restaurants and shopping options. We apologize for any inconvenience this may have caused you. We always strive to provide a comfortable stay for our guests, and your feedback helps us to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
6/10 พอใช้
Mary Ann
18 เม.ย. 2024
Mary Ann
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 8 พ.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 4/5 rating. Your feedback is immensely valued, and are glad to know you had a comfortable sleep in our rooms.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
4/10 แย่
Andre
15 เม.ย. 2024
Andre
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Management วันที่ 6 พ.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic. We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards, Management
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
10/10 ดีเลิศ
Arnold
เดินทางเพื่อธุรกิจ
14 เม.ย. 2024
Easily accessible
Great welcome at the front desk
Arnold
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 14 เม.ย. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
6/10 พอใช้
Nathan
เดินทางกับครอบครัวและเด็กเล็ก
13 เม.ย. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice and close to airport. Room was dirty and small. Very poorly furnished, bad smell. Bed was clean.
Nathan
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 14 เม.ย. 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that our convenient location near the airport was beneficial for your travels.However, we sincerely apologize for the cleanliness issues and the condition of your room. It is disappointing to learn that the room did not meet your expectations in terms of cleanliness, size, and furnishings. Please know that your comments have been shared with our housekeeping and maintenance teams to address and rectify these issues immediately.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you memorable experience.
6/10 พอใช้
Michael
11 เม.ย. 2024
Michael
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 2 พ.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 ดีเลิศ
Vivien
10 เม.ย. 2024
Vivien
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 11 เม.ย. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!
Had only a few hours between flights but really needed to get the best sleep I could. Airport shuttle was great. Front desk staff - super efficient.
Jennifer
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 9 เม.ย. 2024
Dear Guest,Thank you for your valuable time to share your experience with us. We are joyed to see 5/5 rating. We are also glad to hear commendation for front desk staff. We hope to see you soon in future.Best RegardsThe Management
Very close to the airport and breakfast buffet was very good.
Patricia
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 8 เม.ย. 2024
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed our breakfast . It is our pleasure to know that our hotel location was to your advantage. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
Very dated, main doors not working, very limited/dated amenities in rooms, poor quality, lights not working or flickering, airport shuttle is small, runs every 30 minutes and is first come/first served. No coffee in lobby until after 6 am.
Angela
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 8 เม.ย. 2024
Dear Guest,I apologize for inconvenience you experienced regarding room quality and service standards in general. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.I have shared your feedback with our leadership team to ensure that we take immediate action to improve our service and prevent this from happening again in the future. We appreciate your feedback as it helps us to continually enhance our guest experience.-The Management
I was surprised that a Sheraton brand is not as clean as a Sheraton brand should be.
Beds clean, comfortable though
Pool, i could feel the « grime » in the hot tub, went at 11 am
linda
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 8 เม.ย. 2024
Dear Guest,I would like to apologize for the level of hospitality you experienced during your recent stay at our property. Our aim is to provide the highest level of service to all our guests, and I am sorry that we fell short of your expectations.I have shared your feedback regarding cleanliness of hotel with our leadership team to ensure that we take immediate action to improve our service and prevent this from happening again in the future. We appreciate your feedback as it helps us to continually enhance our guest experience.The Management
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
6/10 พอใช้
Stephanie
เดินทางกับครอบครัว
6 เม.ย. 2024
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Beds were fabulously comfortable. Check in was easy. Room was dated and the heating/cooling unit was loud and not functioning well. Noisy as the walls were thin. Shuttle to airport was poorly organized.
Stephanie
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Management วันที่ 7 เม.ย. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing our hotel . I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated. We are glad to hear that you found our beds comfortable. We have noted your feedback in regards to shuttle and room heating system. Thank you once again for your time and we wish to see you back again. Best RegardsThe Management
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to serve you yet another unforgettable experience for you.-The Management
6/10 พอใช้
Maria
เดินทางกับครอบครัว
2 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
There was no view from our room. We wouldn’t see much anyway because right beside us was another hotel and on the top of it the window was fogged up. The shower was not working well, water was coming from both the top and bottom and the water didn’t drain well. Definitely not a romantic gateway! We picked it because of the proximity to the airport. i must say though, the driver of the shuttle who picked us up at the airport was very kind. And we only stayed there for one night so It didn’t affect us much
Maria
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 3 เม.ย. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
Staff hovered over me with bill and machine at restaurant. I had to ask server to please step away and give me a moment. There were young children in pool area with no parental supervision. They were jumping in the hot tub and had no swimsuits on and only their underwear. I was staying on the 5th floor and wished to go to the pool. I was told by front desk staff that robes provided for 7th floor only.
Joan
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 1 เม.ย. 2024
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the concern department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.
Very close to the airport and free airport shuttle make this property attractive. Buffet breakfast was decent as well.
Sandeep
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 1 เม.ย. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
You,ng kids were jumping in the hot tub with no parental supervision. Sign says children under 12 to have parental supervision but no parent around. Kids did not even have swim suits on but rather only their underwear. I left items behind. I phone long distance 4 times only to get transferred to housekeeping to leave a message but no one returns a call. Seems no one gives a dam
Joan
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 30 มี.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
Was only there from 11:00pm to 06:00am, so no time to enjoy any amenities, but had a good (short, quiet sleep
Dave
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก management วันที่ 25 มี.ค. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 ดีเลิศ
Kristin
24 มี.ค. 2024
Kristin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก The Management วันที่ 14 เม.ย. 2024
Dear Guest,Thank you so much for giving us a fantastic 5/5 rating. We truly appreciate your valuable feedback and would love to hear more about your stay with us.We look forward to the opportunity to welcome you back again soon. It would be a privilege to create another memorable experience for you.Warm regards,The Management
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores and nice comments!
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
10/10 ดีเลิศ
Gina
12 มี.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Convenient to the airport
Gina
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 13 มี.ค. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,
6/10 พอใช้
Mark
เดินทางกับครอบครัว
10 มี.ค. 2024
Room heating and cooling nit working
Mark
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก The Management วันที่ 10 มี.ค. 2024
Dear Guest,We are deeply sorry to hear of your disappointing experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the maintenance department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
8/10 ดี
Robert
10 มี.ค. 2024
ชื่นชอบ: ความสะอาด
Was great
Robert
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก management วันที่ 15 มี.ค. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
Dear Guest,Thank you for taking the time to write such a positive review of our hotel. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.We hope that you will choose to stay with us again in the future and allow us the opportunity to provide you with another memorable experience.-The Management
10/10 ดีเลิศ
Chris Katsoulas &
8 มี.ค. 2024
Chris Katsoulas &
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก management วันที่ 29 มี.ค. 2024
Dear Guest,Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I am pleased to hear that you enjoyed your stay. Our service team works very hard each and every day to ensure that we deliver the best guest service possible, and it is always rewarding to hear that our efforts have been recognized and appreciated.Thank you once again for your time and we wish to see you back at Four Points By Sheraton Toronto Airport. Warm Regards,Management
The property had everything I needed. Staff were very friendly.
Jennifer
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก The Management วันที่ 6 มี.ค. 2024
Dear GuestWe extend our heartfelt gratitude for awarding us a superb 5/5 rating. Your feedback is immensely valued, and we're eager to learn more about your time spent with us.Looking ahead, we sincerely anticipate the chance to welcome you back once more in the days to come. It would be an honor to craft yet another unforgettable experience for you.-The Management
It took a couple of tries before the computers accepted my booking
Jocelyne
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Management วันที่ 6 มี.ค. 2024
Dear Guest,We are deeply sorry to hear of your disappointing booking experience and sincerely apologize for any lapses in service. Your feedback is a cause for concern as it is in sharp contrast to the high standards we set for our team. We will follow up with the reservations department to address the concerns you have noted. We hope you give us another opportunity to welcome you back as our guest and give you the quality experience you expect of us.The Management
I was given a room by the elevator and had to listen to it all night
Jill
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก The Management วันที่ 6 มี.ค. 2024
Dear Guest,I apologize for any inconvenience you experienced. Your observations are most useful in our pursuit of total guest satisfaction and comments from customers such as yourself allow us to make improvements.-The Management
Check-in attendant/Manager catered to one person and did not initially support another with similar payment cards at check in. Once it was highlighted that the two were actually traveling together, the second person was allowed to check in without additional difficulty.
Mellisa
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 3 มี.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
10/10 ดีเลิศ
Tanya
2 มี.ค. 2024
Tanya
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Management วันที่ 23 มี.ค. 2024
Thank you for taking the time to complete the guest satisfaction survey for your recent stay with us here at the Four Points by Sheraton Toronto Airport. We appreciate the overall high scores!
Overall was good but need antislip mat in bathtub/shower as dangerously slippery
Allan
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Management วันที่ 3 มี.ค. 2024
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,
Dear Guest, Thank you for your feedback on the survey and for choosing Four Points By Sheraton Toronto Airport. I sincerely apologize for the inconvenience during your stay. This is not indicative of the level of service we pride ourselves on and I am deeply apologetic.We truly value our guests’ feedback so that we can celebrate our successes and address our challenges to better serve you in the future. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future, next time you visit Toronto. Warm Regards,