Brenda staff was very helpful, room was very clean and location is perfect for what I needed it for. The hotel is getting slightly older but everything else clean.
People are friendly very helpful and polite will be going back for sure and will recommend it to othets
Christine
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Megan วันที่ 20 มี.ค. 2024
We appreciate your compliments.
4/10 แย่
Rebecca
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
20 มี.ค. 2024
ไม่ชื่นชอบ: ความสะอาด
Started off with a heat issue in the room blew cold air the solution from maintenance was to turn up to 80 F . We arrived at our room from a day of meetings to find the deadbolt locked holding the door open. Housekeeping left our door propped open all day . We were fortunate that nothing had been taken from the room . We were told they would make up for it by giving us some points ……. The computers in the business centres weren’t working so I had to forward emails to the front desk to print for us . Overall it was not a good stay .
Rebecca
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Megan วันที่ 20 มี.ค. 2024
Good afternoon Becky,We do apologize for the inconvenience you had encountered during your stay. We have posted 5000 Marriott Bonvoy points as compensation
4/10 แย่
Mat
เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
16 มี.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The rooms are nice and clean. Staff is nice at the front desk but this time we’ve experience the staff at the breakfast very pushy for tips at the breakfast. Our last visits we did not experience this and the breakfast was great but this time it was mostly cold and we found the staff hovering over tables waiting to collect a card to fill out with tip so this made breakfast unpleasant. Pool room needs renovations as ceiling is swelling from water damage and both pool and hot tub sides are dirty.
Mat
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก ipang วันที่ 18 มี.ค. 2024
Dear Mat,Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you experienced during your recent stay. Providing exceptional service and maintaining high standards of cleanliness are our top priorities, and we regret that we fell short of meeting your expectations on this occasion.Regarding your concerns about the breakfast experience, we take your feedback seriously and will address this issue with our breakfast staff to ensure that they are providing attentive service without making guests feel uncomfortable. We understand the importance of a pleasant dining atmosphere, and we will strive to make improvements in this area.Additionally, we appreciate you bringing the condition of the pool room to our attention. Our maintenance team will promptly investigate the issues you mentioned with the ceiling and cleanliness of the pool and hot tub areas. Please accept our sincere apologies once again for the inconvenience caused during your stay. We value your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.
Stayed for a hockey tournament so it was a very busy weekend and common areas were full. Facilities were great but staff were not helpful. Hotel staff were not able to answer many questions or offer support. Though stay was booked using Expedia “pay on arrival” option, the hotel processed a charge 3 days prior to check in. I called to inquire and was told they charged me ahead because the hotel sold out of rooms and they wanted to ensure arrival. When I questioned the Expedia payment arrangement I was told repeatedly “the decision was already made.”
We enjoyed the stay but didn’t appreciate the change in agreement without notice.
Kevin
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Megan วันที่ 15 มี.ค. 2024
Good morning Kevin,I do apologize for the inconvenience regarding about the advanced payment taken prior to your arrival.
Dear David,It's great to hear that our staff left such a positive impression on you! We pride ourselves on providing exceptional service, and it's always rewarding to know that our efforts are appreciated. Once again, thank you for choosing Springhill Suites by Marriott Toronto Vaughan.
I highly recommend this place. Was reasonable.
my friend forgot her iPhone charger. I hope they will call me to come and pick it up. It was just last week Monday, February 19.
Connie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก ipang วันที่ 28 ก.พ. 2024
Dear Connie,Thank you for choosing Springhill Suites by Marriott Toronto Vaughan.
We liked the pool with spa. The staff and service is excellent but the property itself needs some fixing. The doors in the shower and toilet are broken and exhaust fan not working.Complimentary breakfast was okay, staff were very nice and accommodating, overall it was a good stay.
Josie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก ipang วันที่ 20 ก.พ. 2024
Dear Josie,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed our pool with spa and that you found our staff to be excellent in providing service throughout your visit. Your compliments are greatly appreciated, and we will be sure to pass them along to our team.We regret to learn about the issues you encountered with the maintenance of certain aspects of our property, such as the broken doors in the shower and toilet, as well as the non-functioning exhaust fan. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. Rest assured, we will address these maintenance concerns promptly to ensure that all of our guests have a comfortable experience.Your feedback regarding the complimentary breakfast is also noted, and we will use it to continually improve the quality and variety of options we offer.Once again, thank you for choosing Springhill Suites by Marriott Toronto Vaughan.
This property was excellent. Clean spacious and friendly staff. Loved the outlay of the room.
Michael
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก ipang วันที่ 14 ก.พ. 2024
Dear Michael,We appreciate your feedback and glad that you enjoyed your stay with us.Thank you for choosing Springhill Suites by Marriott Toronto Vaughan.
10/10 ดีเลิศ
Barbara
เดินทางกับครอบครัว
7 ก.พ. 2024
Beautiful place to stay. Large rooms and designed well .
Barbara
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก ipang วันที่ 7 ก.พ. 2024
Dear Barbara,Thank you for choosing Springhill Suites by Marriott Toronto Vaughan.
2/10 แย่มาก
CHRISTIAN P
5 ก.พ. 2024
CHRISTIAN P
เข้าพัก 11 คืน, ธันวาคม 2023
การตอบกลับจาก Megan วันที่ 20 มี.ค. 2024
Good afternoon Chris,Are you able to provide us more information regarding the score you have gave us?
Dear Anonymous,Please accept our apology for not meeting your expectations during your stay with us. Thank you for choosing Springhill Suites by Marriott Toronto Vaughan.