I arrived just after midnight. I had booked a king bed. The guy at the desk said he was upgrading us. I swear he said a two bedroom and I didn’t need that but he was being nice so I accepted the upgrade. Upon arrival of our room it’s simply two queen beds. This is not an upgrade to me as I wanted the kind. To sleepy at this point to go back down as we were on the 10th floor we didn’t complain but I feel this was passed off as an upgrade but really a downgrade at the same price.
Please accept our sincerest apologies for the miscommunication. Our hotel does not have a 2-bedroom suite. However, we can confirm that you were upgraded to our premium floor. We understand that arriving late can be tiring, and we regret any inconvenience caused by the misunderstanding. Our team strives to provide the best possible accommodations to all our guests, and it seems there may have been a miscommunication regarding the room type.Your comfort and satisfaction are of utmost importance to us. Rest assured, this will be addressed this to ensure clearer communication with our valued guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
6/10 พอใช้
Lorenda
เดินทางเพื่อธุรกิจ
29 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The tub plug broken/handle for shower fell off (I just put it back on)
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay regarding the tub plug and shower handle. We have promptly addressed the issue you mentioned to prevent any recurrence, and our maintenance team is already working to resolve them permanently. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable experience.
The hotel was very nice, clean, big lobby, friendly staff. Our room was very clean and the bed was very comfy. View from our room (12th floor) was just great. Our overall stay in this property was a good experience.
Area around the hotel was unkept and there was a purse and personal belongings outside the doors. Check in was late. Charge $14 to park.
Danny
เข้าพัก 4 คืน, เมษายน 2024
6/10 พอใช้
Matthew
12 เม.ย. 2024
ชื่นชอบ: ความสะอาด
Didn't like some of the staff but the manager was good. The room was average but the time we stayed it was extremely noisy because of there being kids hockey teams staying their for the weekend.
I've stayed here for the 2nd time now and had now issue's, it was a short stay be wll worth it. Defiantly would come back and would recommend to friends/family .
Jerome
เข้าพัก 2 คืน, เมษายน 2024
10/10 ดีเลิศ
Soohenee
เดินทางกับคู่รัก
7 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Our weekend stay was great, very quiet and everyone was very friendly. The room an view was awesome I will book my stay any time I decide to visit again🙏❤️