The info I read said there was a 24hr shuttle, no where did it indicate that you had to call and request that shuttle for a pick up, so we waited at the airport for a while before asking another shuttle where ours would come and he told us to call the hotel to request. The shuttle was very dirty, the driver was abrupt and the music was loud.
At the hotel staff were kind and the room was fine, a dated building with wear showing. One of our card keys did not work.
The shuttle for the morning only ran on the hour, so we had to leave either very early or a bit later than we would have liked to get to the airport.