On arrival place was completely dark with no signs or working lights. No obvious directions calling the manager got you a man who barely spoke English telling me i must go to the "lau" many times. We eventually figured out he was trying to say loft which is the name of one of the rooms. Room was very cold, like freezing cold, ice in sink and bathroom. All window were open, room was dirty and the blower on the heater was broken. Dirty carpets old pizza and chips under the couch dirty appliances were on the counters. 0/10 for first impression. Thought whatever Ill have a hot shower and deal with it, hot water didn't work, management has installed a governor on the hot water tap for the shower so it barely gets past lukewarm. REALLY NO HOT SHOWER??? None of the lighting seemed to function anywhere place was down right dangerous at night, west coast style wood decks outside in the dark, very slippery. Hot tub did work and was nice but no lighting around it all so basically unusable at night. Anyways you get the idea, if it was supposed to work it probably didn't.
Tried to call the manager back to get some of these problems fixed to no answer.
Sent and email the next day and a couple days later. I did not feel good about paying what we did for our two nights. No response to anything.
Spend your money somewhere where the people care and aren't just obviously extracting cash.
Pros awesome location, Semi secure area to leave boards, couldn't lock but better than outside.