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"Staff were friendly and good to deal with. However I sent an email directly to the motel and never got a response. Property has dated decor and could do with modernizing. Bed had "roll together" and I would replace. Met others staying whose bed was not good. Looked like blood stains on the white curtain backing was the first thing I saw when I opened the door. Dimly lite rooms. Replacement down lights had fly poo all around them. Needs an extractor fan in the bathroom. Would suggest getting...

"The room we booked at the motel was not available; we were lead to a cottage a few blocks away. It was a better place and was an upgrade, and the staff person was wonderful. However, there was no bbq there as was listed, the pool listed had been closed for over year (it was too cold for swimming that day anyway), and it was questionable if the sheets on the bed were clean as they were covered with lint. Still a very nice stay as new sheets were obtained and the bed remade, and it was a lovely...

"I was happy with the room... very clean. New furnishings and carpet. Clean new bathroom toilet. Shame it was cold ... dip in the pool would have been grate. "

"Due to unforeseen circumstances we needed to change the dates of our stay. I had already paid but they wouldn't change dates and no refund of any of the amount paid"

"Amazing staff! Friendly and professional environment. Clean sheets, duvet and pillows. Clean bathroom. Definitely recommended. If I ever visit Gisborne again I would go and stay in again. ❤️👍"

"My room was clean and spacious. The air conditioner kept the room warm and comfortable. The views and privacy were great and the receptionist was helpful and polite. I would recommend the Emerald Hotel as a great place to stay while visiting the Gisborne area."

"Was quite nice to stay in "

"Very nice"

"Nice Motel but a bit noisy from logging trucks from very early in the morning. Comfy bed and great TV. If you’re an early riser it’s a good place to stay."

"Clean room"

"A great location and great staff. A very comfortable stay."

"Fabulous"

"All good"

"Nice place to stay."

"Always find The Teal a Cosy stay, Friendly staff and Great Location. Love that you can wash & dry clothes here too."

"My only concern was the extreme lack of water pressure in the shower, and no plug in the hand basin."