Search Hotels in Thunderbird, El Paso

"The water smelled couldn’t take a bath stayed there one night and the sink was backing up dirty smelly water and the covers was dirty. "

"El staff amable, amigable y un excelente servicio al cliente. El cuarto muy amplio, comfortable, cómodo y excelentemente limpio. Muchas Gracias por la calidad y comfort en todo el hotel. "

"Breakfast buffet was not the best. Pool was freezing "

"Good breakfast options, great coffee. The hotel itself needs to be updated. Carpets look dated. Wish the pool had water! "

"Anytime there are zero complaints regarding staying in a hotel these days- that is an excellent thing. But knowing that where I sleep and the pillow that I lay my face on is clean! That is the ultimate stay, and this hotel was that for us! It was a gem of a find at a great rate. 🙂💯"

"Clean had what we need "

"The front desk man was very kind and helpful, our room, although outdated and rundown, was as very clean. There was plenty of parking despite them being sold out. I suppose my rating Is reflecting more on the experience my mom and I had that really the hotel didn’t have control over. A person came to our door close to midnight and started banging on the door, it was very scary. The issue was resolved but by that time I was so nervous I couldn’t sleep at all. I would say there should be a more direct line to front desk, to get some help. I had to dial a number, go through all the prompts to get to speak with someone. If needed, it’s a good value for your money. Just don’t get a room that has access from the outside. "

"This property is an older hotel. It was clean, but the rooms need some updating.There are no ports to charge your phone, so bring a block with you in order to charge devices. There is a desk in the room to work which was nice. The carpet in our room needed to be cleaned, but overall the room, bedding, towels, bathroom was clean. The main complaint that we had was that we paid for breakfast on the Expedia site. The first morning we did get our breakfast. We had bacon, eggs, fruit and toast and it tasted good. This hotel operates differently than most Holiday Inns in that your breakfast is cooked to order. The second morning, however, (Saturday) the cook did not show up and apparently they only have one, so breakfast was not available. This did not make us happy at all. On Sunday, we were going to eat breakfast before we left El Paso, but at 7:00 am, when it was supposed to be open, there was no one to cook breakfast. Again, not a happy customer. They really need to re-evaluate how they handle their "cook to order" breakfast and operate like most other hotels that offer breakfast. The breakfast is not free. You pay for it and we paid for it thru Expedia's site and the hotel did not deliver. Other than that, the hotel is adequate and I would recommend, but just eat breakfast elsewhere."

"The room was very comfortable! Staff were welcoming and attentive when needed. The parking was safe and well lit. Hotel is close to many places in the city. "