Terrace/patio

Reviews of Days Inn & Suites by Wyndham Thunder Bay

3 out of 5
Days Inn & Suites by Wyndham Thunder Bay
645 Sibley Drive, Harbour Expressway & Balmoral, Thunder Bay, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
I like how simple it was to check in.
Stayed 1 night in May 2024

8/10 Good

Cameron Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Ashley

Travelled with partner
Fine hotel for a quick stop over
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and was check in was quick.
Stayed 1 night in May 2024

6/10 Okay

Mário Cesar

Travelled with family
The temperature inside the bathroom was not ok, it was so hot. the bathroom light didn’t turn off as well. Unfortunately, the elevator was not working, which could be a challenge for some people. Staff was friendly.
Stayed 1 night in May 2024

8/10 Good

CURTIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again; close to everywhere I needed to go.
Stayed 2 nights in May 2024
Response from Alex Whent - Guest Services Manager on 16 May 2024
Hi Curtis, Thank you for sharing your feedback. We're glad you were able to take advantage of our location, we're proud to be situated in the center of Thunder Bay. I will share your scores with our team, and we look forward to welcoming you back to the Days inn and Suites again in the future!

6/10 Okay

Josef

Business traveller
Sonnig Options
Stayed 1 night in May 2024
Response from Alex Whent - Guest Services Manager on 13 May 2024
Hi Josef, Thank you for staying with us. We appreciate you taking the time to share your feedback, and we look forward to having you stay with us again in the future!

8/10 Good

Alanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fan/ac unit needs some minor repair and some ventilation to clear out musty air
Stayed 1 night in May 2024
Response from Alex Whent - Guest Services Manager on 6 May 2024
Hi Alanna, Thank you for taking the time to share your feedback. It helps our team learn how to better serve guests like you. I will share your comments with our team, thank you for bringing it to our attention. We look forward to welcome you back to the Days Inn and Suites in Thunder Bay!

8/10 Good

Gloria A

Liked: Property conditions & facilities
Very good service
Stayed 2 nights in Apr 2024
Response from Alex Whent - Guest Services Manager on 6 May 2024
Hi Gloria, Thank you for taking the time to share your feedback. It helps our team learn how to better serve guests like you. I will share your scores with them to encourage them to keep doing such a great job. We look forward to welcome you back to the Days Inn and Suites in Thunder Bay again soon!

8/10 Good

Marla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Noisy people above us until pretty late. Pool was super cold. Room was good - great bathroom and everything was clean.
Stayed 1 night in May 2024
Response from Alex Whent - Guest Services Manager on 2 May 2024
Hi Marla, Thank you for taking the time to share your feedback. Your feedback is valuable to us so we can continue to improve and serve people like you! I am sorry to hear that you had a hard time with some of our guests. The front desk is available 24/7 for things like that, and we are always happy to help. I will share you scores and comments with our team to help us improve and continue proving such excellent service. Thank you and we look forward to welcoming you back tot he Days Inn and Suites in Thunder Bay again!

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
There is laundry at this property, it is convenient especially when travelling several rainy days. I have our wet clothings all dried up.
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 30 Apr 2024
Hi Bo, Thank you for taking the time to share your experience. Your feedback helps us grow and learn how best to serve guests like you for years to come. I will share your scores to encourage our team to continue doing such a great job. We are glad you were able to take advantage of our facilities, and they could help warm you up on this cold rainy week!Thank you for staying with us, and we look forward to welcoming you back to the Days Inn and Suites in Thunder Bay!

10/10 Excellent

Kyle

Stayed 1 night in Apr 2024

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 30 Apr 2024
Hi Robin, Thank you for taking the time to share your experience. Your feedback helps us grow and learn how best to serve guests like you for years to come. I will share your scores to encourage our team to continue doing such a great job. Thank you for staying with us, and we look forward to welcoming you back to the Days Inn and Suites in Thunder Bay!

8/10 Good

Elie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 29 Apr 2024
Hi Elie, Thank you for taking the time to share your feedback. I will share your scores with our team, which will encourage them to keep doing such a great job serving guests like you. We look forward to welcoming you back at the Days Inn and Suites in Thunder Bay!

10/10 Excellent

Julie

Stayed 3 nights in Feb 2024
Response from Alex Whent - Guest Services Manager on 26 Apr 2024
Hi Julie, Thank you for taking the time to share your feedback, it helps our team learn and grow. I will make sure to share your scores with them! We look forward to welcoming you back to the Days Inn and Suites in Thunder Bay!

8/10 Good

Anna

Travelled with partner
Liked: Amenities
The inside of the hotel was a little outdated, but the King Suite was spacious and clean! All the staff members were extremely nice and friendly, it’s located in a perfect spot everything is around 5 mins away but no more then 12 max. Breakfast was very basic, nothing hot other then press button pancakes. Was looking forward to that! Darn, but for the price of this hotel it’s definitely worth it, would stay again
Stayed 2 nights in Apr 2024
Response from Alex Whent - Guest Services Manager on 22 Apr 2024
Hi Anna, Thank you for taking the time to share your feedback. Having recently purchase the property we have full renovations planned for late this year. In the mean time our team works hard to keep the hotel clean. I will share your comments and scores with our team as it will encourage them to keep doing such a great job. Thank you again, and we look forward to welcoming you back to the Days Inn and Suites in Thunder Bay!

4/10 Poor

JULI

Disliked: Cleanliness, staff & service, property conditions & facilities
I wish i could post pictures of the terrible condition of the old beds with springs poking out, or of the old stained in band aid in the sheets.... especially considering the cost per night! Very disappointed and would not recommend this place nor would i stay there again.
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 22 Apr 2024
Hi Juli, First let me apologize that the room was not up to your expectations. The front desk would have been more than happy to help you with this. Having recently purchased the hotel, we have full hotel renovations planned for later this year, which will include entirely new rooms. Until then we are doing our best to keep our rooms good for guests. I will be sharing your comments with our team so we can continue to improve and provide service to our guests.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 18 Apr 2024
Hi Sean, Thank you for taking the time to share your experience. I will share your scores and comments with our team to encourage them to keep doing such a great job! Thank you again, and we look forward to welcoming you back to the Days Inn and Suites in Thunder Bay!

8/10 Good

Michael

Business traveller, Travelled with partner
The accommodations and decor need to be updated
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 17 Apr 2024
Hi Michael, Thank you for sharing your feedback. I'm sorry to hear that the property did not meet your expectations. Having recently purchased the property, we have full renovations planned for late 2024. It is taking time to secure enough supplies for it. In the meantime we are working hard to keep up with it! Thank you again for sharing, we will take your comments to heart to keep serving our guests as loyally as possible.

10/10 Excellent

Devin

Travelled with partner
Liked: Amenities
Quiet, clean, and very comfortable. Will be staying again in the future
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 15 Apr 2024
Hi Devin, Thank you for sharing your feedback. It helps our team to improve, and to encourage them to keep doing an excellent job. I will share your scores with them. We hope to welcome you back soon to the Days Inn and Suites in Thunder Bay!

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 15 Apr 2024
Hi Sean, Thank you for sharing your feedback. It helps our team to improve, and to encourage them to keep doing such an excellent job. I will share your scores with them. We hope to welcome you back soon to the Days Inn and Suites in Thunder Bay!

4/10 Poor

Kyle

Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 3 May 2024
Hi Kyle, Thank you for sharing your feedback. Your scores help our team learn and continue to provide excellent customer service. I will share your scores with your team to encourage them. We look forward to welcoming you back to the Days Inn and Suites in Thunder Bay!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Property was clean and quiet. It is starting to show its age and there were no hot options for breakfast. The gym facility is very basic.
Stayed 2 nights in Apr 2024
Response from Alex Whent - Guest Services Manager on 10 Apr 2024
Hi Amanda, Thank you for taking the time to share your comments. We have full property renovations planned for late 2024, which will include a full change for rooms and amenities. We look forward to welcoming you back with our new look!

10/10 Excellent

Rosanne

Travelled with partner
Liked: Property conditions & facilities
was nice and clean and quiet
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 8 Apr 2024
Hi Rosanne, Thank you for taking the time to share you feedback. Our team takes pride in their work, and I will share your scores with them that I'm sure will encourage them to keep doing such a great job. Thank you for staying with us, and we look forward to welcoming you at he Days Inn and Suites again in the future!

6/10 Okay

Lucie Lafontaine

Great place to stay overnight although the breakfast was not as good as usual.
Stayed 1 night in Apr 2024
Response from Alex Whent - Guest Services Manager on 4 Apr 2024
Hi Lucille, Thank you for taking the time to share your response. I will share you comments with our team so we can continue to improve and deliver excellent moment for our guests. Thank you, and we look forward to welcoming you back at the Days Inn and Suites!

8/10 Good

Dondie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good stay here. Amenities like pool and gym are available, laundry is available as well which is a plus. The complimentary breakfast is adequate but there’s really not much option to choose from. Great service and value for money.
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 4 Apr 2024
Hi Dondie, Thank you for sharing your feedback. I'm so glad to hear you got to use and enjoyed our amenities, we're happy to have so many to share with our guests. We look forward to welcoming you back in the future!

8/10 Good

Terry

Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 17 Apr 2024
Hi Terry, Thank you for taking the time to share your feedback. It means a lot to us as it helps us deliver exceptional experiences. I will share your scores with our team, so it will encourage them to keep doing such an excellent job!

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex Whent - Guest Services Manager on 4 Apr 2024
Hi Sarah, Thank you for taking the time to share your feedback. I apologize that the hotel was not up to your standards. I will share your scores with our team, so they can be aware and improve for the next time.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 15 Apr 2024
Hi Stephanie, Thank you for sharing your feedback. It helps our team to improve, and to encourage them to keep doing an excellent job. I will share your scores with them. We hope to welcome you back soon to the Days Inn and Suites in Thunder Bay!

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 25 Mar 2024
Hello Luc, Thank you for sharing your scores! I will share them with the team, and I'm sure it will encourage them to keep doing such a great job. Thank you for your feedback.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The bed was amazingly comfortable and had 6 pillows of different sizes and thickness. I slept perfectly.
Stayed 2 nights in Mar 2024
Response from Alex Whent - Guest Services Manager on 22 Mar 2024
Hi Peter, Thank you for taking the time to share your feedback. Feedback like yours helps to encourage our team to continue doing such a great job. We look forward to having you stay with us again in the future!

10/10 Excellent

Palwinder

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 19 Mar 2024
Hello Palwinder, Thank you for your scores. I will share them with our staff to encourage them to keep doing such a great job. We look forward to having you stay with us again at the Days Inn and Suites Thunder Bay!

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. In the same parking lot as montanas and Tim Hortons. The pool and hot tub were very good
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 19 Mar 2024
Hello Corinna, Thank you for your feedback! I will share your comments with our staff to encourage them to keep doing such a great job. We look forward to having you stay with us again at the Days Inn and Suites Thunder Bay!

8/10 Good

William S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 2 nights in Mar 2024
Response from Alex Whent - Guest Services Manager on 19 Mar 2024
Hello William, Thank you for your scores. I will share them with our staff to encourage them to keep doing such a great job. We look forward to having you stay with us again at the Days Inn and Suites Thunder Bay!

6/10 Okay

Fausto

Travelled with family
Disliked: Property conditions & facilities
Hotel is really dated with poor lighting. Staff was good rooms where clean.
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 19 Mar 2024
Thank you Fausto for your feedback. Having recently purchased the property, total property renovations are planning for the end of the year. For the time being, our staff takes pride in keeping up with the property as much as possible, and I'm glad to hear it is showing! I will share your comments with our staff and I'm sure it will encourage them to keep doing a good job! Thank you, and we look forward to having you stay with the Days Inn and Suites again!

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 19 Mar 2024
Hello Sabrina, Thank you for your scores. I will share them with our staff to encourage them to keep doing such a great job. We look forward to having you stay with us again at the Days Inn and Suites Thunder Bay!

6/10 Okay

Oaklynn

Disliked: Staff & service, amenities
I like that there is more than one door that goes outside. Makes it convenient. Butt cans need to be at every entrance or exit it was pretty gross butts everywhere. Not impressed by one of the housekeepers telling my dear friend she looked old with her grey hair. Went for a swim with my small child. Two young adults came in and were extremely inappropriate in the hot tub. Made me and my family very uncomfortable, having two young adults making out and grinding on each other in the hot tub while my child was right there. We ended up leaving the pool. This was the only reason we stayed here was for the pool. Even a staff member came in looked at the young adults “necking” and just turned around and walked out of the pool area. Carpet needs to go in the rooms. The couch was disgusting. Huge stain on the floor which was pink. Great that you have reusable shampoo and conditioner and body wash. But they were empty so that sucked while having a shower. Breakfast was okay. Coffee is to weak. Not worth what I paid for a night..
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 19 Mar 2024
Hello Oaklynn, Thank you for taking the time to share your experience. First let me apologize that your stay was not up to your standards. These kinds of actions are against what we stand for at the Days Inn and Suites and we will be conducting an investigation into this. Having recently purchased the property we have full renovations planned for the end of the year. Thank you for taking the time to share your experience, this kind of feedback lets us continue to improve to better serve guests like yourself in the future.

8/10 Good

Cheryl

Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 4 Apr 2024
Hi Cheryl, Thank you for taking the time to share your feedback. I will share your scores with our team to encourage them to keep doing such a good job. We look forward to welcoming you back at the Days Inn and Suites!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 15 Mar 2024
Hi Tammy, Thank you for taking the time to share your scores. I will share them with our team, who takes pride in their work. I'm sure your scores will encourage them to keep doing a great job. We look forward to having you stay at the Days Inn and Suites again in the future!

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex Whent - Guest Services Manager on 15 Mar 2024
Hi Chelsea, Thank you for taking the time to share your scores. I will share them with our team, who takes pride in their work. I'm sure your scores will encourage them to keep doing a great job. We look forward to having you stay at the Days Inn and Suites again in the future!

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water.
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 15 Mar 2024
Hi Cindy, Thank you for taking the time to share your experience. First let me apologize for the situation. Our hot water tank seized in the early morning and we had to bring a mechanic in to fix it. It was a short outage and we appreciated everybody's patience while it was getting fixed.

8/10 Good

ALEXIS

Liked: Staff & service, amenities
Fairly thin blankets, bathroom faucet leaks down the side when turned on
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 7 Mar 2024
Hi Alexis, Thank you for your comment! It's comments like yours that helps us find and address things like this. I will share your words with our team so it can be addressed. Thank you,

10/10 Excellent

Sherman

Stayed 5 nights in Feb 2024
Response from Alex Whent - Guest Services Manager on 15 Mar 2024
Hello Sherman, Thank you for taking the time to share your score. I will share it with our team who takes pride in their work, and I'm sure it will encourage them to keep doing such a great job! We look forward to having you stay at the Days Inn and Suites again in the future!

10/10 Excellent

JEFF

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you Jeff for taking the time to share your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you for your feedback! I will share your words with our staff who takes pride in their work.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s centrally located. Close to shopping and in the Inter-City area. Good clean rooms
Stayed 2 nights in Feb 2024
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you for taking the time to share your feedback! I will share your kind words with our staff. They take pride in their work, and I am glad to hear it shows!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that we met were all very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you for taking the time to share your feedback! I will share your kind words with our staff who takes pride in their work. I'm sure your words will encourage them!

6/10 Okay

Ramona

Travelled with family and small children
Disliked: Property conditions & facilities
Stains on carpet and no bedsheets
Stayed 1 night in Feb 2024
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you Romana for taking the time to share your feedback. Having recently purchased the property, we have full renovations planned for the property. Your words help us focus on the areas that are needed before then so thank you!

8/10 Good

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall, just wish there were more food options on the included breakfast menu (a bit surprised they didn’t have scrambled eggs)
Stayed 1 night in Feb 2024
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you Peter for taking the time to share your feedback!I will share your words with our staff, I'm sure they will encourage them to keep doing such a great job.

10/10 Excellent

kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Response from Alex Whent - Guest Services Manager on 5 Mar 2024
Thank you Kristin for taking the time to share your thoughts with us! Our staff takes pride in their work and I'm sure your words will encourage them to keep doing such a great job. Thank you!