SO convenient for the railway station (Trivandrum north)Nice welcome at reception.Room fine with A/C and a good shower.
However we were told that breakfast was at 7.30 but there was no breakfast by 8 am and we had to leave;no sign of anyone at the reception.
Elizabeth
เข้าพัก 1 คืน, มกราคม 2026
2/10 แย่มาก
Edisan
13 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Dear Sir/Madam,
I am writing this email to formally raise a serious complaint regarding my recent room booking through Expedia and to request an immediate cancellation and full refund due to extremely unacceptable and unhygienic conditions.
When I arrived at the property, the receptionist appeared to be half asleep and showed no professionalism. The room that was allotted to me was very small, poorly maintained, and had a strong bad smell. The bed sheets were clearly not washed, with visible hair, dirt, and stains on them. The overall setup of the room was extremely dirty and unhygienic. The washroom condition was equally bad, making it completely unusable.
The moment I entered the room, I felt nauseous and had the urge to vomit. I could not stay even for a short time due to the health risk and discomfort. I have never experienced such a terrible accommodation in my life.
I strongly believe that a property with such conditions should not be licensed or listed on Expedia, as it poses serious hygiene and health concerns for guests.
Due to these reasons, I did not stay at the property and am requesting an immediate full refund of the amount paid. I am willing to provide photos or any additional information if required.
I kindly request you to take this matter seriously and process my refund at the earliest.
Thank you for your attention. I look forward to your prompt response.
Sincerely,
All was ok. But this hotel is in the railway station so there was so much noise in the room whole night. They should put double glass on the windows to minimize the train noise.
It was amazing the staff were great, even when they didn’t understand English they made sure there would be a person ready to help. It’s a great location and amazing for the price
Braden
เข้าพัก 1 คืน, เมษายน 2025
6/10 พอใช้
Veer
เดินทางกับครอบครัว
14 ม.ค. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Not so great but ok for the price
It was ok, service you have to ask for everything even shampoo and towel.