Search Hotels Near Blue Back Square, West Hartford

"I reserved the room through Expedia ten minutes before my arrival, but it took nearly an hour for hotel staff to receive the reservation. In the interval, the room I requested was given to a walk-in customer. The staff blamed Expedia's reservation system, but I knew the reservation had been sent to Hilton because I got a partial reservation number. The staff was unsympathetic with my frustration (it was midnight) and advised me next time not to book through a third party. I asked for Hilton's central phone number; the staff ignored my request. The room we eventually got was fine -- spacious, clean and well-lit -- but the price was over $300. Parking was available in an adjacent building, but also more expensive than I would have expected."

"Easy access to surrounding areas"

"Room was clean and beds were comfortable. Parking was easy and staff was helpful. The only issue we had was that our bathroom sink had low pressure. Other than that everything was great. "

"The hotel and the room were wonderful, Luis the maintenance person was very pleasant and very helpful with the AC and TV in the room. He was nice and offered his services to us. The front desk staff named Jasmine was very rude and very mean tone with an attitude. Was not helpful when asked where we can order food from."

"Great breakfast"

"The front desk gal was lovely and tried to remedy the situation. The exterior is sketchy at best. Lawn not maintained. The only thing around is a graffiti parking garage and a seedy stand along corner store. I took the stairs and when we got to our floor the smell of marijuana was overwhelming. We opened the door to our room and the smell hit us in the face. We immediately went down and the girl said they had no vacancies and she had to call her manager. 20 minutes later, a room miraculously opened up? The room we ended up in okay. Blanket and towels were stained. There was someone else’s hair in the toilet. For almost $400 a night, I did expect a higher quality of cleanliness. The only upside was proximity to the venue we were going to."

"Plumbing - Toilet did not function correctly and I had to plunge on initial entry into room. Low water pressure."

"We would stay here again we absolutely loved the decor. It was modern funky and grand. We love the bar downstairs with the adorable DJ. She was amazing. I don’t know her name, but we love the music and her vibe. Great location, great price, comfortable bed, clean room."