Located in Thatcham, Mercure Newbury West Grange Hotel is in a rural area. West Berkshire Museum and Watermill Theatre are cultural highlights, and some of the area's activities can be experienced at Newbury and Crookham Golf Club and Bishopwood Golf Club. Bedlam Paintball-Newbury and Thatcham Nature Discovery Centre are also worth visiting.
Anna on the front desk was great.
Sadly there is no gym.
Vincent
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
8/10 ดี
Ben
25 ม.ค. 2024
ชื่นชอบ: ความสะดวกสบายของห้องพัก
not the best
Somewhat puzzled why my superior room is £50 more the day after. i have no objection paying over £115 for a room but it needs to be in good repair. parts of the room where broken, paint peeling by the door and the toilet flush very intermittent, the fan didn't work either so surprised the fire alarm didn't go off.
Ben
เข้าพัก 1 คืน, มกราคม 2024
6/10 พอใช้
Janet
6 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Breakfast was a shambles. We had to clear and set our own table and member of staff was disinterested. Also food was congealed. Stayed here many times but hotel has deteriorated.
Janet
เข้าพัก 1 คืน, ธันวาคม 2023
6/10 พอใช้
Ben
เดินทางเพื่อธุรกิจ
29 ธ.ค. 2023
ชื่นชอบ: ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: ความสะอาด
Disappointed
Arrived and had to wait several minutes for Reception, the hotel looked quiet. I went to my room and parts of it had not been cleaned. One of the bed side units had water spilt on it and they had marks from drinks on other parts of the room. The sink had not been cleaned properly and the towel had a hole in it. Disappointed considering this was a superior room, it did not feel like it and that somebody had previously been in the room. When I went to reception to complain there was nobody there due to the bar area being very busy. The Tv and remote control did not work correctly and often just switched off. I have stayed here several times and this was the worst experience so far.
Ben
เข้าพัก 2 คืน, ธันวาคม 2023
2/10 แย่มาก
Adam
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัวและเด็กเล็ก
18 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
When I arrived to check in around 6pm there was nobody on Reception & I had to wait over 10 minutes before anyone appeared. I even tried calling the Landline phone twice, nobody answered!
Also, it appeared that my booking had not been put onto the Hotel system for some unknown reason.
The room had no USB charge points which is quite old hat these days!