Search Hotels Near Tanger Outlets Grand Rapids, Grand Rapids

"To begin with the refrigerator did not work, we had food in it and the light was on but it did not keep food cold. It was lukewarm. The food was thrown out needless to say. The heater did not work . It was somehow set at 65. I was able to set it for 70 but the heat never came on. The phone was dead. There was no sound. The was only one roll of tp in the room. With no extra to be found. The elevator did not work on a consistent basis. We were locked in and another guest figured out how to open it. Last but not least several children were running and screaming up and down the hallway and slamming doors. This went on for hours. Finally I called the desk from my phone and asked for them to check out the situation. They did not finally at 10:45 pm I packed up and headed to the desk to complain and leave. I ended up driving home 2 hours away. ( My son had to leave after the first night to return to work). I had a medical procedure done and was supposed to rest until the next afternoon. The response from the manager was a 10% discount. Never again would I consider staying at any suggested hotels!"

"W were told the hot tub would be working when we booked and we get thee wit wasn’t working the house keeper was rude when asked for a another set of towels the safe was taped shut the fridge had no adjustable up or down for the temp and our drinks froze. "

"Right off the highway but still peaceful and quiet…"

"Older and could use some TLC but clean."

"Overall the cleanliness of this location is going downhill from when they opened. I stay here frequently. I found used sheets on the pullout and our room smelled of dog urine that they'd tired to mask. The water dispenser in the fitness room wasn't working either."

"Clean room/ great staff"

"Room was clean. Check in was easy."

"Breakfast was fresh. Parking was easy. Staff often did not understand English. We told the front desk twice that there was glass in the parking lot from a wine bottle, it looked like broke. First day, no one did anything. My husband second day notified them and the glass the third day was still there. I personally picked up big pieces"

"Great place to stay"