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"Hotel was nice and super clean. Great stay."

"We were very disappointed and frustrated when we were 1.5 hours early and charged us 40$ to check in. We paid it my wife and I just rode 450 miles on our motorcycles and walk into that. Not happy with best western now charging people if there early. We will tell you we will not be staying at any more Best Western hotels and get treated like that. On another point the shower handle was totally broken but maybe since they charged us for early check in they can use that money for repairs. All the...

"The room was clean, and staff was helpful. I found it strange that the front desk had restrictions on the TVs volume. Remote would not work or couldn’t be adjusted without their assistance. The coffee maker in the room and refrigerator did not work properly. The refrigerator froze everything, when adjusted it was either to warm or way to cold. The air conditioner was so loud, it made it difficult to sleep. This was not somewhere I would stay again for longer than a night, our 3 day stay was...

"This was a great hotel stay! The breakfast was fabulous, I appreciated turkey sausage served instead of pork. The library/business room was equipped with a large round table where I was able to get some work done on my laptop. A staff member closed the sliding doors to reduce the amount of noise so I could concentrate. I sincerely appreciated that! If I am in Lubbock again I will definitely stay here again."

"I always stay at this embassy when visiting Lubbock. Excellent happy hour and best breakfast offered by a motel. The employees are super nice and helpful. Don't miss out. Stay at this Embassy."

"Poor condition and very poor breakfast"

"Rooms are good"

"Definitely a nice, clean and quiet place. We will stay again."

"I’m going to misspell her name but Alazea at the front desk was amazing. She was fast, professional and absolutely delightful. She made our stay wonderful. Thank you.."

"Clean and comfortable"

"Clean room."

"Everything was perfect. We always choose this hotel when we go to Lubbock."

"Good"

"Clean.... enjoying myself... friendly"

"Lots of issues with the room condition; it was clean. Breakfast was just OK; omelet was good but nothing else was."

"good"

"Very clean hotel with attentive staff. Parking was a bit tight, but okay. All rooms seemed to be on the 2nd and 3rd floors with the reception desk and breakfast area on the first floor. Beds were comfortable, linens nice. Rooms had carpet."

"Clean comfy rooms and friendly staff"

"The carpets need to be cleaned or replaced in the room."