Had hair in bed. Hair on shower curtain. And water bug coming out sink. I let them know at front desk. Was told it was no more room and they couldn’t give refund because I booked through u guys.
I want my money back. Wasn’t a good night stay there.
We had a great experience! The lady at the front desk was amazing and very nice, she went above and beyond for us and we are very grateful!!! The hotel was clean and quiet and so was our room.
Well we mainly went with this hotel because a hot tub and indoor pool was advertised however we we arrived and went to go use the pool area we were not able to get in and we're given conflicting responses as to why the pool area wasn't accessible. So pretty bummed about that as we really hoped to use those amenities.